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How to unhide the field added on Request Type

Ritika Lokesh Abhichandani May 9, 2024

I have used "Multilevel Select for Jira" plugin for creating multilevel field in JSM and now I need to add it on the portal, but when I added it in request types it's showing hidden by default. Please advise how to make it unhide to show on service portal.

2 answers

1 vote
Kate Pawlak _Appsvio_
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May 9, 2024

Hi @Ritika Lokesh Abhichandani

I'm from Appsvio - vendor who develops Multilevel Select for Jira. You have to go to the global configuration > Apps > Multilevel Select and make an authentication using token.

In case of any problems, please create a request on our customer portal: https://appsvio.atlassian.net/servicedesk/customer/portal/3.

Kate

Ritika Lokesh Abhichandani May 9, 2024

Hi,

Thanks for the support, but I have already created and configured authentication token. Still the cascading field is not visible on customer service portal. Attaching screenshot.

Are there any limitations of this plugin that the multilevel cascading field will not be visible on Customer Service Portal in JSM?.

Kate Pawlak _Appsvio_
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
May 9, 2024

No, there are no limitations. If you have a correct token, everything should work. In the configuration of request form, this field will be still marked as "hidden" but don't worry - it will be available to your customers.

Could you please create a ticket on our customer portal: https://appsvio.atlassian.net/servicedesk/customer/portal/3? If you encounter some problems, we need to investigate it. 

Ritika Lokesh Abhichandani May 9, 2024

Hi,

Thanks for the quick response, but the field is not visible on the customer portal. I have raised a ticket to your customer portal for the same. Please support.

0 votes
Vijay Dadi
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May 9, 2024

Hello @Ritika Lokesh Abhichandani ,

There is no need for adding a plugin. You can make use of forms to have show/hide field functionality on your request types. Here is the documentation which can help you.

What are forms? | Jira Service Management Cloud | Atlassian Support

Vijay

Kate Pawlak _Appsvio_
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
May 9, 2024

@Vijay Dadi, Forms don't provide multi-level cascading fields. Creating multilevel field is only possible with app. 

Vijay Dadi
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May 9, 2024

If I am not wrong @Ritika Lokesh Abhichandani 's question is about hiding the specific field depending on previous field selection not about cascading fields.

@Ritika Lokesh Abhichandani - Correct me if i am wrong.

Ritika Lokesh Abhichandani May 9, 2024

Hi Vijay,

Thanks for support! But I want multilevel field to be visible on customer portal. For multilevel cascading field, I used this plugin but this field is not visible on portal, its showing hidden when I added it on request types. Attaching screenshot.

 

image.png

Like Vijay Dadi likes this
Vijay Dadi
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May 10, 2024

Let me check and get back to you.

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