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Customer Portal - Internal customer access different from External customer

Davide Cioranu May 9, 2024

Hi all,
I was wondering if there is a way to setup the customer portal in this way:

External customer - They can contact the service desk via email, and their email will be automatically added to the customer section(no org). They won't need to have access to the portal, as they will be able to interact via email.

Internal customer - They can only use the portal, and any email is blocked from Exchange to reach the service desk email linked to JSM. 

We don't want all internal users to access the portal and create an account, but only a specific group.
Is there a way to restrict the internal customer from creating an account unless they are added via Atlassian Access?(approved domain/group)

Is there a way to do this without affecting the external customer?

 

Thank you

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