Hello everyone!
Welcome to the Jira Service Management Community. π This community group is a home for all JSM users, from beginner to expert, to share knowledge and learn from each other. Itβs a safe space to ask any questions you have about JSM. Youβll often see product updates from Atlassian Product Managners and Engineers, and tips & tricks from other Community members.
If you're just getting started, welcome! Tell us about yourself and your service management goals in the discussion. If youβre already a JSM super user, say hi too! Let's build this community π€
Here are some of our favorite resources that weβve designed to help you get started:
Atlassian University Courses (all courses are free):
Jira Service Management Fundamentals: This course is designed to help you understand the interface of Jira Service Management and how to set up your first service desk.
Looking for something a little more advanced? Check out these courses:
Managing Jira service projects: This course walks you through configuration tasks to set up and customize your service project and customer portal.
Service requests essentials: This course teaches you best practices to improve your service request management process. There is also a walkthrough of the asset and knowledge management capabilities in JSM.
Donβt have time for a course? Check out these product guides:
Quick start guide: You should be able to get everything set up in JSM by following the in-product getting started prompts. However, if you need additional help or just want to see everything in one place before diving in, this guide is for you.
Hello. There doesn't seem to be a lot of activity in this community based on the Likes and views. Will this be the place moving forward for information?
Good
great with you ,thanks .
Thank you Emily for posting this. I am looking to cutover to Jira SM as our new SM tool and this looks like a great place to start - my first bookmarked item here :)
Welcome @Julian Beech ! Let me know if you have any questions!
Thanks for the warm welcome! Excited to explore the JSM resources and connect with fellow users to read and grow together.