πŸ“Œ Welcome to Jira Service Management πŸŽ‰

Emily Dang
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
May 6, 2024

Hello everyone!

Welcome to the Jira Service Management Community. πŸ™Œ This community group is a home for all JSM users, from beginner to expert, to share knowledge and learn from each other. It’s a safe space to ask any questions you have about JSM. :slight_smile: You’ll often see product updates from Atlassian Product Managners and Engineers, and tips & tricks from other Community members.

If you're just getting started, welcome! Tell us about yourself and your service management goals in the discussion. If you’re already a JSM super user, say hi too! Let's build this community 🀝


Here are some of our favorite resources that we’ve designed to help you get started:

  • Atlassian University Courses (all courses are free):

    • Jira Service Management Fundamentals: This course is designed to help you understand the interface of Jira Service Management and how to set up your first service desk.

    • Looking for something a little more advanced? Check out these courses:

      • Managing Jira service projects: This course walks you through configuration tasks to set up and customize your service project and customer portal.

      • Service requests essentials: This course teaches you best practices to improve your service request management process. There is also a walkthrough of the asset and knowledge management capabilities in JSM.

  • Don’t have time for a course? Check out these product guides:

    • Quick start guide: You should be able to get everything set up in JSM by following the in-product getting started prompts. However, if you need additional help or just want to see everything in one place before diving in, this guide is for you. :slight_smile:

    • Getting started support docs: This is a collection of technical documentation that helps new agents understand the ins and outs of JSM.

5 comments

Wallace Scheepers
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
June 25, 2024

Hi My Name is Wallace I am new , I do computer repairs and upgrades and I would like to learn more on how to assist customers or users please 

Shawn Stevens
Contributor
July 24, 2024

Hello. There doesn't seem to be a lot of activity in this community based on the Likes and views. Will this be the place moving forward for information?  

Like β€’ Rene Graemer likes this
ABUL HOSSIN BASSU
Banned
October 29, 2024

Hi

Mohammed Yussif
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
August 19, 2024

Good

 

 

francis wambua
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
September 6, 2024

great with you ,thanks .

Julian Beech
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
October 15, 2024

Thank you Emily for posting this. I am looking to cutover to Jira SM as our new SM tool and this looks like a great place to start - my first bookmarked item here :)

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Emily Dang
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
November 28, 2024

Welcome @Julian Beech ! Let me know if you have any questions!

Bilal Mughal
Contributor
October 20, 2024

Thanks for the warm welcome! Excited to explore the JSM resources and connect with fellow users to read and grow together. 

Like β€’ Emily Dang likes this

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