📌 Welcome to Jira Service Management 🎉

[Emily Dang]

Hello everyone!

Welcome to the Jira Service Management Community. 🙌 This community group is a home for all JSM users, from beginner to expert, to share knowledge and learn from each other. It’s a safe space to ask any questions you have about JSM.  You’ll often see product updates from Atlassian Product Managners and Engineers, and tips & tricks from other Community members.

If you're just getting started, welcome! Tell us about yourself and your service management goals in the discussion. If you’re already a JSM super user, say hi too! Let's build this community 🤝

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Here are some of our favorite resources that we’ve designed to help you get started:

• Atlassian University Courses (all courses are free):

  • Jira Service Management Fundamentals: This course is designed to help you understand the interface of Jira Service Management and how to set up your first service desk.

  • Looking for something a little more advanced? Check out these courses:

    • Managing Jira service projects: This course walks you through configuration tasks to set up and customize your service project and customer portal.

    • Service requests essentials: This course teaches you best practices to improve your service request management process. There is also a walkthrough of the asset and knowledge management capabilities in JSM.

• Don’t have time for a course? Check out these product guides:

  • Quick start guide: You should be able to get everything set up in JSM by following the in-product getting started prompts. However, if you need additional help or just want to see everything in one place before diving in, this guide is for you.

  • Getting started support docs: This is a collection of technical documentation that helps new agents understand the ins and outs of JSM.

[Wallace Scheepers]

Hi My Name is Wallace I am new , I do computer repairs and upgrades and I would like to learn more on how to assist customers or users please 

[Shawn Stevens]

Hello. There doesn't seem to be a lot of activity in this community based on the Likes and views. Will this be the place moving forward for information?  

[ABUL HOSSIN BASSU]

Hi

[Mohammed Yussif]

Good

[francis wambua]

great with you ,thanks .

[Julian Beech]

Thank you Emily for posting this. I am looking to cutover to Jira SM as our new SM tool and this looks like a great place to start - my first bookmarked item here :)

[Emily Dang]

Welcome @Julian Beech ! Let me know if you have any questions!

[Bilal Mughal]

Thanks for the warm welcome! Excited to explore the JSM resources and connect with fellow users to read and grow together.