Community resources
Community resources
Community resources
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- Tag: customer-portal
Tag: "customer-portal"
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I am researching methods of creating a client facing portal specifically for embedding dashboards from a BI tool, and potentially reporting on JSM tickets as well. I know you can embed reports ...
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We have recently transitioned to Jira Premium. Some of our users are now reporting a loss of access to the Jira Customer Portal. Upon checking, their accounts still exist. Sending a new invite create...
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Hello, We have customized the customer portal based on a service catalog. We have also configured the various request forms. However, the customer can only see a few fields in the portal and, more...
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🎨 Decorating the Workshop We have the functionality working. Now, we need to work on the "Vibe". The Scenario: The North Pole isn't a sterile gray warehouse. It’s warm, red, and gold....
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In the portal view, certain user-uploaded attachments do not open in the preview window. Instead, an error message appears: File type not supported. Types that do not open XLSX, DOCX, PPT,&...
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I have been looking into creating Journeys to use for my companies vendor onboarding process and it looks like a great option as opposed to some of the automation steps that we have in place today so...
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✉️ Sorting Letters to Santa Yesterday, we built the Front Door (The Portal). Today, we need to make sure the mail goes to the right desk. The Scenario: Santa gets millions of letters. ...
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🚪 The Entrance to Santa’s Workshop The Scenario: Imagine if every Elf had to walk all the way to Santa’s big oak desk just to ask, "Where do I find the PTO form?" or "My paycheck is short 5 cook...
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Subject: Issue with Customer Service Management Email Reply-to Address Dear Support Team, I am experiencing an issue with the Customer Service Management customer experience email feature. I add...
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For adding a watcher using Shared With option, I am unable to add one particular user to the watchlist. I am getting error " We couldn't submit your request. Refresh the page and try again". This is ...
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As Atlassian Data Center approaches its end of support, many teams running JSM (Jira Service Management) are preparing their migration to Cloud. For organizations that rely heavily on JSM for serving...
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In many organizations, customers are not only external clients but also employees who don’t have a Jira license. While licensed users can take advantage of many queue or view configuration options, ...
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Hi, Is it possible to add more rows to a table as a customer if the table is in a form? Often the table is static, which impairs functionality. Example: I got a table with 2 rows. I fi...
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Or rather, should Atlassian shut down JAC (as we know it)? Hear me out... For more than two decades, Atlassian’s public Jira instance (JAC) has been the place to log requests,...
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I’m trying to find a way to restrict what customers see in our Jira Service Management (JSM) portal based on the specific services they subscribe to. For example, our JSM portal currently includes C...
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Hello everyone, We have an integration between our website and Jira Service Management (JSM). When a user in our “Reserved Area” submits a “Help Request”, our system automatically creates the corre...
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Hace un par de semanas, durante el Teams25 de Atlassian en Barcelona, se anunció un nuevo producto dentro de la Service Collection: Customer Service Management. Nada más conocerlo, nos pusimos man...
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Unable to add customers for portal access invite to JSM as "service desk agent " & as Project admin & Jira admin, This is for users that already have a Jira account on cloud site. just...
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We have approximately 20 service desk projects. We would like to enforce customer logins for 19 of these service desks but allow customers to raise tickets without logging in for 1 of these. Is this...
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When agent commented in tickets their full name shown. How can I hide or edit the name of agent in customer portal? for privacy purpose.
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We use a single Jira Service Management (JSM) instance to support all of our customers. One customer has requested some custom fields that need to be available on the customer portal when they raise ...
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It started like every other day. A customer logged into the JSM portal to raise a request. Simple, right? Except… it wasn’t. They typed, clicked, scrolled. 🤯 Forms looked familiar, but the exa...
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Hello! My boss does not like the customer portal layout in JSM. I know you can change things like, name, Welcome message, Logo, Announcement. However, our organization is looking to cu...
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Hi, Is there a way to customise what fields customers can see on our customer portal? I would like them to see who is assigned to the ticket, but currently it only shows the description and priorit...
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With Jira Service Management (JSM) emerging as a top choice in the IT Service Management (ITSM) space, its adoption is accelerating, growing at over 50% year-on-year, as more organizations leverage i...
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