Opsgenie

Hi folks,  We've added an EMEA friendly time to our Opsgenie Migration Support Office Hours program! Check out the full announcement & details here   TLDR, click on the date to ...

• Article
• opsgenie
• opsgenie-migration-office-hours
• opsgenie-unknown-hosting-type
• unknown-hosting-type

Hi all - as you may have already seen, we’re moving into the next chapter of our vision for modern operations by bringing Opsgenie’s alert, on-call, and incident response features into Jira Service M...

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• cloud
• compass
• jira-service-management
• opsgenie
• opsgenie-cloud

I was able to get the 30 day trial for Jira to prep for the OpsGenie migration. However, I can't seem to find a way to actually do the demo migration. I've tried launching the OpsGenie Demo that appe...

• Question
• cloud
• opsgenie-cloud

We have a Jira Integration set up that will create alerts in Opsgenie based on specific conditions on a work item. These alerts should display the associated Jira work item on the alert. However, whe...

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• cloud
• opsgenie
• opsgenie-cloud

I need to have two participants overlap so two people get the call. What happens to the routing in this case?

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• cloud
• opsgenie
• opsgenie-cloud

https://gpt-adp-opsgenie.app.opsgenie.com/alert/detail/07f60944-2c41-4f94-8d0b-33800a44580d-1755023262007/details

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• cloud
• opsgenie
• opsgenie-cloud

I recently sign out of the app but cannot sign back in. I verified the log in info is correct. I sign and I am direct to put in my password and then I am given the mfa code which I input successfull...

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• cloud
• opsgenie
• opsgenie-cloud

Hi Team,   Kindly let us know that how to supress/disable an alarm when it is triggered for the first time in OpsGenie at the time of instance warm up ? Please let us know if there is any pro...

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• cloud
• opsgenie
• opsgenie-cloud

I'm trying to fire a webhook call to an API, it works but the Alert description is not included any Alert event, (Create, Close & etc). How can I add the Alert description to be sent along the...

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• cloud
• opsgenie
• opsgenie-cloud

I logged in to my account using gmail. Now i dont have password i cant log in into my  Opsgenie Integration account

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• cloud
• opsgenie
• opsgenie-cloud

Where can I see the release notes related to features introduced by Opsgenie this year, as i used the REST APIs in one of my projects, and if Opsgenie deprecated any API from the use case, my project...

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• cloud
• opsgenie
• opsgenie-cloud

...uccess":true,"action":"Create","processedAt":"2025-07-23T19:11:11.523Z","integrationId":"4axxxxxxde","isSuccess":true,"status":"Created alert","alertId":"efxxxxx454","alias":"12345"},"took":0.004,"r...

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• cloud
• opsgenie
• opsgenie-cloud

Hello, i'm pretty new to Opsgenie, so i hope this isn't a common question. I didn't find anything regarding this. Sometimes, the owner of the machine i'm monitoring does maintenance outside of work...

• Question
• opsgenie

Hi, We have been having issues migrating OpsGenie to our existing JSM Premium for more than 3 months.   The issue we are facing is Opsgenie doesnt recognise our JSM Premium site and is asking ...

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• cloud
• jsm
• opsgenie
• opsgenie-cloud

Hi all   We have a SNow <-> Opsgenie bidirectional integration set up and working.  We have assignment groups to teams set however we have a few exceptions where within an assignmen...

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• cloud
• opsgenie
• opsgenie-cloud

Hi. Can I still add users in Opsgenie for my migration? As I add a user, it adjusts my plan but I can't tell if it's changing my current annual agreement to start a new annual cycle. 

• Question
• cloud
• opsgenie
• opsgenie-cloud

  Hi, Has anyone successfully created team notification policies via the Opsgenie API? I tried following the documentation here: https://docs.opsgenie.com/docs/alert-and-notification-policy-...

• Question
• api
• cloud
• notification
• opsgenie
• opsgenie-cloud
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I followed your (and uptime.coms) documentation. But it's not working. When I provoke an alert I only get an E-Mail, but never an OpsGenie Alert. We are using OpsGenie in the EU Here the OpsGenie...

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• cloud
• opsgenie
• opsgenie-cloud
• uptime

Hi all, it looks like the routing rule may have been changed by a user but not confirmed. The team for some reason has all their team members as admins. They'd like to know if I can find out w...

• Question
• cloud
• opsgenie
• opsgenie-cloud

I already have Opsgenie connected to my Slack workspace and to create the channel for each new incident, manually, works just fine. However, I wish to make it into an automation, part of our incid...

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• automation
• channel
• cloud
• opsgenie
• slack

How do we manage our voicemail inbox? For example, does it get full? 

• Question
• cloud
• opsgenie
• opsgenie-cloud

Jira is generating separate tickets for each email, even when the subject line is the same. Is there a way to configure Jira to group or merge emails with similar subject lines into a single ticket?

• Question
• cloud
• jira-automation

I am trying to send out alert notification to Webex but webex needs either text or markdown in payload. What I am seeing is I am not able to customize the outbound integration payload, so curious if ...

• Question
• cloud
• opsgenie
• opsgenie-cloud

I added a string processing method to create a tag but as soon as I click off of it, I can't tell what the expression is anymore. This is especially annoying when revisiting existing policies. Exampl...

• Question
• cloud
• opsgenie
• opsgenie-cloud

The "Add override" button is only accessible from the "On-call schedules" screen within the Jira admin settings. When viewing the main "On-call schedules" screen, the "Add override" button is not pre...

• Question
• cloud
• jira-service-management
• operations
• opsgenie-cloud

Good Morning, Is there a way to get the OpsGenie Plugin for ServiceNow for the Yokohama Version? We already had it running on our DEV instance when we needed to upgrade and there it works for us fin...

• Question
• cloud
• opsgenie
• opsgenie-cloud

Hi I am trying to use the Terraform provider to programmatically manage Atlassian Operations / Jira Service Management (Cloud). I want to create a dedicated user for issuing the necessary API token a...

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• cloud
• jira-service-management
• jsm
• opsgenie
• opsgenie-cloud
• +1 more tag...