We have a user who has optimal call reception settings on their mobile phone, but the call doesn't arrive when an alert is generated. It looks fine in the logs, but it doesn't arrive on the phone. ...

• Question
• cloud
• opsgenie
• opsgenie-cloud

Hi, We are about to integrate NewRelic into JSM OpsGenie for alarming. For that we are going to use a OpsGenie Integration (NewRelic). The setup was pretty simple and first tests were successful. ...

• Question
• cloud
• opsgenie
• opsgenie-cloud

  My team has experiencing some issues with the voice notification this week. Sometimes the call arrive some minutes (15 or 20 min) lather than the app alert or sometimes the alert never arrive...

• Question
• cloud
• jsm
• opsgenie
• opsgenie-cloud

Hello, Does Opsgenie provide an efficient way to route calls from the service desk to the appropriate on-call team member? Think of it as a reactive on-call voice routing scenario. Typically what...

• Question
• cloud
• jsm
• opsgenie
• opsgenie-cloud

I've been asked to configure alerts to be sent to one team 9am-430pm and to another out of those hours.  I cannot see how to do this in OpsGenie - is this possible?

• Question
• cloud
• opsgenie
• opsgenie-cloud

Looking over the Migration documents, I see that if we move to Jira Service Desk Premium, we can have a call-in number with Trello integration. We currently have the integration for a call in numb...

• Question
• cloud
• opsgenie
• opsgenie-cloud

I just got a new iphone 16 pro and i am unable to access the system through the app. It asks for my email address, then i authenticate through the microsoft authenticator, then it asks me to sign on ...

• Question
• cloud
• opsgenie
• opsgenie-cloud

Details: I have configured a close alert Web hook in OpsGenie. When I receive the Web hook, I immediately fetch the alert’s full data using the OpsGenie API. (because I need some info that does...

• Question
• api
• cloud
• opsgenie
• opsgenie%2ccloud
• opsgenie-cloud
• +1 more tag...

As we already know Opsgenie is reaching end-of-sales/support and things need to be migrated. Options to migrate are move to Jira Service Management for robust end-to-end incident manage...

• Question
• opsgenie

Greetings, Trying to accomplish a specific function in OpsGenie with Slack integration.   - Each time an incident is created, specific responders are added by default. - Once the incident is...

• Question
• cloud
• opsgenie
• opsgenie-cloud

We are setting up an incident response platform with voice, sms, and email. The rule is to notify immediately when an alert is created. Notifications via email and SMS are sent immediately. However, ...

• Question
• cloud
• opsgenie
• opsgenie-cloud

    I’m encountering an issue when attempting to set up voice call notifications for Tunisian phone numbers (+216) under the Standard Plan. When adding a Tunisian number, I receive t...

• Question
• cloud
• opsgenie
• opsgenie-cloud

    Hi team, I am exploring Opsgenie. currently i am using the trial version. I am Satisfied with OpsGenie Features. I am looking few option related to Reports and Analytics. but I cou...

• Question
• cloud
• opsgenie
• opsgenie%2ccloud
• opsgenie-cloud

I have an android mobile device, and I am not getting notifications from ops genie most of the times. Sometimes it does not notify me when I am on call. For some alerts it does send an sms and a call...

• Question
• cloud
• opsgenie
• opsgenie-cloud

Hi. Does anyone know why a deletion of an alert triggers a notification.?  I can't seem to find anywhere, that I can specify that its only on ACK and closed it should trigger

• Question
• opsgenie

Hello to all! For the last 20 days we have been seeing that a large part of the team, but not all of them, have not received notifications or only received an SMS. Usually SMS, call and APP notifica...

• Question
• alert
• bug
• cloud
• notification
• opsgenie
• +1 more tag...

  why my ptyhon alert_api.list_alerts took longer and longer to return, eventually it never return and blocked forever I have to restart my 24*7 python script to reset it.

• Question
• cloud
• opsgenie
• opsgenie-cloud

I'm using a Chinese mobile number for receiving Opsgenie SMS. Instead of notification contents, it keeps sending me verification codes. I presume that this is because my phone number was not verified...

• Question
• cloud
• opsgenie
• opsgenie-cloud

Does the application support synchronizing a subset of the groups in ServiceNow to Opsgenie?

• Question
• cloud
• opsgenie
• opsgenie%2ccloud
• opsgenie-cloud
• servicenow

https://docs.opsgenie.com/docs/heartbeat-api#update-heartbeat-request-partial  says I can use curl -X PATCH https://api.opsgenie.com/v2/heartbeats/HeartbeatName --data "{ ... }" but wh...

• Question
• cloud
• opsgenie
• opsgenie-cloud

I was hoping to get help with OpsGenie API part where the example in the documentation returns "not supported" error messages.  When I ask for support the form says I must provide the URL for th...

• Question
• cloud
• opsgenie
• opsgenie-cloud

I am getting delay in the alerts appeared on the alerts main page in opsgenie also getting the acknowledged alerts as the unacknowledged alerts with pop up.

• Question
• cloud
• opsgenie
• opsgenie-cloud

Hello, Can you help me? I'm having trouble viewing alerts in opsgenie. In the main opsgenie view, alerts are shown with acknowledged: false. However, when I access each alert, it shows that it read...

• Question
• cloud
• opsgenie
• opsgenie-cloud

I have an alert defined in prometheus and an integration in Opsgenie matching on the alert message to send it to a specific Slack channel. However it still also pages the person currently on-call for...

• Question
• cloud
• opsgenie
• opsgenie-cloud

Hi all - as you may have already seen, we’re moving into the next chapter of our vision for modern operations by bringing Opsgenie’s alert, on-call, and incident response features into Jira Service M...

• Article
• cloud
• compass
• jira-service-management
• opsgenie
• opsgenie-cloud