Opsgenie

Hi folks,  We've added an EMEA friendly time to our Opsgenie Migration Support Office Hours program! Check out the full announcement & details here   TLDR, click on the date to ...

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• opsgenie
• opsgenie-migration-office-hours
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Hi all - as you may have already seen, we’re moving into the next chapter of our vision for modern operations by bringing Opsgenie’s alert, on-call, and incident response features into Jira Service M...

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• cloud
• compass
• jira-service-management
• opsgenie
• opsgenie-cloud

Hi. Can I still add users in Opsgenie for my migration? As I add a user, it adjusts my plan but I can't tell if it's changing my current annual agreement to start a new annual cycle. 

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• cloud
• opsgenie
• opsgenie-cloud

  Hi, Has anyone successfully created team notification policies via the Opsgenie API? I tried following the documentation here: https://docs.opsgenie.com/docs/alert-and-notification-policy-...

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• api
• cloud
• notification
• opsgenie
• opsgenie-cloud
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I followed your (and uptime.coms) documentation. But it's not working. When I provoke an alert I only get an E-Mail, but never an OpsGenie Alert. We are using OpsGenie in the EU Here the OpsGenie...

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• cloud
• opsgenie
• opsgenie-cloud
• uptime

Hi all, it looks like the routing rule may have been changed by a user but not confirmed. The team for some reason has all their team members as admins. They'd like to know if I can find out w...

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• cloud
• opsgenie
• opsgenie-cloud

I already have Opsgenie connected to my Slack workspace and to create the channel for each new incident, manually, works just fine. However, I wish to make it into an automation, part of our incid...

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• automation
• channel
• cloud
• opsgenie
• slack

How do we manage our voicemail inbox? For example, does it get full? 

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• cloud
• opsgenie
• opsgenie-cloud

Jira is generating separate tickets for each email, even when the subject line is the same. Is there a way to configure Jira to group or merge emails with similar subject lines into a single ticket?

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• cloud
• jira-automation

I am trying to send out alert notification to Webex but webex needs either text or markdown in payload. What I am seeing is I am not able to customize the outbound integration payload, so curious if ...

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• cloud
• opsgenie
• opsgenie-cloud

I added a string processing method to create a tag but as soon as I click off of it, I can't tell what the expression is anymore. This is especially annoying when revisiting existing policies. Exampl...

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• cloud
• opsgenie
• opsgenie-cloud

The "Add override" button is only accessible from the "On-call schedules" screen within the Jira admin settings. When viewing the main "On-call schedules" screen, the "Add override" button is not pre...

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• cloud
• jira-service-management
• operations
• opsgenie-cloud

Good Morning, Is there a way to get the OpsGenie Plugin for ServiceNow for the Yokohama Version? We already had it running on our DEV instance when we needed to upgrade and there it works for us fin...

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• cloud
• opsgenie
• opsgenie-cloud

Hi I am trying to use the Terraform provider to programmatically manage Atlassian Operations / Jira Service Management (Cloud). I want to create a dedicated user for issuing the necessary API token a...

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• cloud
• jira-service-management
• jsm
• opsgenie
• opsgenie-cloud
• +1 more tag...

the Jira Cloud for Google Sheets extensions doesn't "Get issues from Jira" at Schedule,  only The manual "REFRESH ISSUES" trigger works. Until about two weeks ago the schedule  trig...

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• cloud
• opsgenie
• opsgenie-cloud

Hello Team, I'm encountering an unusual issue in the alert-to-ticket workflow via our Jira Operations integrations. While the initial steps are functioning as expected, certain automation actions ar...

• Question
• opsgenie

I have integrated Opsgenie/JSM with our Microsoft Teams tenant, granted admin consent to the permissions, installed ChatOps in Teams and can action (acknowledge/close/assign etc) alerts from a specif...

• Question
• chatops
• cloud
• jira-service-management
• ms-teams
• opsgenie
• +1 more tag...

Hi, I have a job which creates OpsGenie alert based on certain checks. It works fine. In production I see the alert created but we dont see the alert coming into the OpsGenie board for the support...

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• cloud
• opsgenie
• opsgenie-cloud

How can we efficiently find reports with empty schedules or missing phone numbers from team members to avoid unnecessary looping? Previously, we had a "users" tab for easy access to phone numbers, bu...

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• opsgenie

I am trying to filter Alerts using API integration using my query and and list the alerts which appeared only in the last hour. I am using the below code but it is not filtering based on the "crea...

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• cloud
• opsgenie
• opsgenie-cloud

Hello All, Could anyone share the advantage between these 2 options? Sending the Team A alert notification copy to Team B. 1) Routing Rules -> Escalation Policies 2) Add Policies -> Add the...

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• cloud
• opsgenie
• opsgenie-cloud

Hi everyone,   is there any possibility to remove this function? Our user don't like that they must confirm the pickup. Thanks Best Regards   When a user picks up the call, Opsgeni...

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• cloud
• opsgenie
• opsgenie-cloud

I am currently unable to receive OpsGenie notifications through email, Teams, or the app pop-ups. This issue started after my password expired, although I can still acknowledge alerts directly on app...

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• cloud
• opsgenie
• opsgenie-cloud

AT&T is stopping Email to Text on June 17, 2025.  We get numerous alerts from our job automation software that are information only to let us know that certain jobs have run or have hit cert...

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• cloud
• opsgenie
• opsgenie%2ccloud
• opsgenie-cloud

Hello - I'm trying to close an alert using the API call curl -X POST https://api.opsgenie.com/v2/alerts/<alias_here>/close?identifierType=alia My alert looks like  My API cal...

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• cloud
• opsgenie
• opsgenie-cloud

Hi, in the Freshdesk Opsgenie integration documentation (https://support.atlassian.com/opsgenie/docs/integrate-opsgenie-with-freshdesk/), there is an example that triggers an action "if a note is add...

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• cloud
• freshdesk
• integration
• opsgenie
• opsgenie-cloud

Hi team, We are planning to request a special grace period for Opsgenie as part of our migration to Jira Service Management (JSM), and we do not intend to purchase (renew) Opsgenie subscription. In...

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• opsgenie