Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Automatic grouping

David Martínez López May 9, 2024

Hello everyone! ,

A question, does Jira allows the automated grouping of incidents that arrive in Jira via email, so that a single issue is created with a common parameter, which associates all of them?

Thank you very much!

2 answers

1 vote
Annie_DevSamurai
Marketplace Partner
Marketplace Partners provide apps and integrations available on the Atlassian Marketplace that extend the power of Atlassian products.
May 9, 2024

Hi @David Martínez López

Jira doesn't allow automated grouping of incidents that arrive via email into a single issue. However, you can use Jira Automation rules to link or categorize issues based on common parameters, or configure email handlers in Jira Service Management to add emails as comments to existing issues.

0 votes
Vijay Dadi
Rising Star
Rising Star
Rising Stars are recognized for providing high-quality answers to other users. Rising Stars receive a certificate of achievement and are on the path to becoming Community Leaders.
May 9, 2024

Suggest an answer

Log in or Sign up to answer
DEPLOYMENT TYPE
CLOUD
PRODUCT PLAN
FREE
PERMISSIONS LEVEL
Site Admin
TAGS
AUG Leaders

Atlassian Community Events