Community resources
Community resources
Community resources
Jira Service Management
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Hi all, using JSM from the backend, it has "issue type" first then "Request type". This has led some users (especially those used to Jira software) to pick the correct issue type (as they're used t...
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In Jira Service Management - how can you disable the notifications when comments are added which would create individual emails to customers when notifications are enabled for 'Send when Comment Adde...
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Hi, we have a JSM license holder going on Mat leave. If we were to remove her JSM license for the year, will this cause any issues with the tickets assigned to her and are resolved. Basically will ...
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Our agents log work in their Cloud Service Desk; however, our reporting is done out of the on-premise back end SQL Server database for Jira Software Data Center. To avoid aggregating data from both ...
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Generating SLA reports when SLA goals are met butSeverity of he original submitted ticket is changed
Hello, I am looking out to generate SLA reports on issues with different severity level for "Time to response" and "Time to resolution". Questions: Question 1 - As JSM allows to set-up goals bas...
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Hello, We are in the process of importing data into Jira Assets. We have an excel where notes were captured per laptop or desktop. We were able to import the needed fields from the csv but I a...
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Hello community, I'm having a hard time with a webpanel which shows in Issue view, here's the context: The webpanel is defined like this: <web-panel name="panel name" key="issue-view-panel" l...
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Before admins could access all customers email, revoke / grant access etc. Now only a person who has access to admin.atlassian.com can revoke / grant access to customers? Can this be changed?
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I am trying to build a multiple question survey to collect feedback for completed requests. I am being told Jira only provides a one question survey. I then received an email from noreply@am.atlassia...
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Hi guys. New to the forum. I've been trying to link an issue from one project to another but for some reason that I don't know yet is not working. I try using a variable, webhook call to webhook ca...
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Good afternoon, We are having trouble today accessing the customer portal - we get a 403 error message, although the portal can sometimes be accessed using the incognito mode of the browser. Do you...
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Hi, Could you please someone help me to configure Update Frequency using Jira Standard SLA? To configure Update Frequency SLA using Standard SLA configuration of Jira, we would like to know the sta...
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[Copy Attachments to JSM Customer portal]How to copy attachments to Customer portal using automation
Hi Team, We are using automations for adding comments, attachments, Status change or assignee...etc between software and JSM projects using Linked issue event. Every action is working fine but comin...
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Hi all, I want to limit the visibility of Escalate button in customer view, I want to apply the below: 1- Any issue created then Hide Escalate button 2- If SLA time to resolution = breached th...
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Hi there, I have added users to my JSM project and for some reason, no matter what permissions I give them, they cannot access the default project page with queues, boards, etc.. but they can (only)...
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....CommandResult.ResultTypes; namespace Insight.Discovery { public class PatternExec { private const string alternativeNamespace = @"root\default"; public void PerformAction(object[] parameters) { t...
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Can someone help on how to assign an automatic assignee for the custom field this is another custom field other than assignee.
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Good day, I created a form (old proforma) with different fields that I would like to combine together and have the resultats written in the description field of the request type. Field1 (En...
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Good day, for governance purpose, I need to create a tickets automatically for our access review process. In order to execute this task, I created an automation rule that should create ...
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I want to add an approval step for transitioning from Closed to Open. It looks like I can only add a transition to the open status, but I don't want their to be an approval to always open an issue. I...
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Hello, I'm currently experiencing a problem creating my new Jira project. I've been able to create my different queues, but I'm unable to create an escalation from one queue to another. I'd also li...
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Is there a way to auto assign requests from a customer based on a table, example shown below. We have agents assigned to one or more customers. The best solution would of course be if the...
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Hi, requesting some help with this issue..... We're using a Microsoft form + power automate for users to report issues to JSM. The form is using my email account for send privileges. As a ...
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When a new request is raised, We send notification email from <jira@seaker.atlassian.net>unable to change this email address. How to edit the email address? Tried editing the email a...
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I am embedding a jira widget code to a wordpress site but it not showing anything, can someone pls help out on how to do this??
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