Community resources
Community resources
Community resources
Jira Service Management
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Hi! I am trying to integrate Jira into our Slack app and get updated from our internal tickets. I am on the Jira Cloud app and trying to figure out how to connect the Jira tickets there via a...
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Hi, the gadged “create vs resolved” is basically the evaluation I need. However, it should not be the creation date, instead it should be a status transition. Any ideas? Thank you Joerg
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Is it possible to display the reports cumulated over time? Instead of having issues only per day:
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Hello Everyone, I have created a project in JIRA Service Mgmt for my team to work on the issues raised by the users in our org. Currently, users can only see their own issues (who raised it) but not...
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Is it possible to set restrictions on request types for a user or group using automation?
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I am creating a change management project within Jira. I have built some automations that will send an email containing the information about the ticket I want to populate this message with the nece...
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Goal: My objective is to capture the reasoning behind a decline from the approver and communicate it back to the requester who submitted the request. Desired Functionality: I'm looking to set up J...
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Hi guys, So here's the situation We have a open portal with email request enable. NOTE : we are using the JSM standard mail handler ... it's working fine. It's working for existing clients....
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What this post is about: I'm working on a Jira project for change management and want to modify the default notification emails sent to approvers and requesters during the approval process. Right ...
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Hi! I have this requirement, when a ticket is approved the approvers must put a value on a custom field. When I received, I've created the custom field and add it in a transition screen in the approv...
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Hi, It appears than one of our interns messed up our automation for Jira profile picture and name when it email people who put in tickets to Jira. Does anyone know how to change it ba...
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I have next code, but it throws "Bad request. Status code: 400". What is wrong with code below (size of file from link 0.1mb, its png image): const res = await fetch(mediaUrl); const arrayBu...
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Hello, I am working to create a database within Assets, and I was curious as to whether or not I can make the object creation form dynamic. For example, say I have an employee filling out their own ...
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Going through the API documentation I can see that you can export a schedule as an .ics file: https://docs.opsgenie.com/docs/schedule-api#export-schedule Instead of the .ics file, I need the we...
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We have two business units with two support and dev teams and our ServiceRocket Jira app is configured with two different connections. We have a field that would define which connection to use. Inste...
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I want to change plan my product from "standard" to "free", but my product Inactive, when i click Reactivate, the page direct to contact support, so i need create the ticket first?
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Our Jira Admin left without assigning a new Admin. His email address has been deactivated at our institution. He doesn't remember his Jira password and can't use the recovery tool because he can no l...
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Is it possible to restrict the job log load on an issue result? That is, a user does not charge work hours on the ticket when it is already implemented or resolved. Thank you very mu...
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Dear community, I have rather strange or probably easy question. Here is the case: I have a ticket (A) and there are issues linked to this ticket which I am not bothered about. I now have a custo...
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Is there any option to block the fields for Incident response Tickets while entering the IPS address and URLS. As i was entering the ip address and Ticket URLS the URL is re-directing to malicious We...
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Hello everyone, I have a question regarding the JSM customer portal. We have a description for a field that needs 4 lines of text to be explained (line for each level). The situation...
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Hi everyone, How can I add a link to the help center? I would like to have a shortcut from the software project. I already created a clone rule, but I'm still struggling with the link...
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Hello, We've added two separate external links as external resources on our Jira Service Management Portal. Both the Links have identical Favicons however it seems like Jira is picking up the s...
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Hi, I use the following smart value: {{#lookupObjects}}{{index}}. {{Key}} {{Name}} {{"Application Type"}} {{/}} to store results of LookupObjects into variable businessAppResults When access...
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When using reply to customer with attachments like pdf, it redirects to portal, So will we be able to download without re-directing to portal and download directly. Is it possible ?
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