Anyone using SLAs **AND** Due Date at the same time?

Mariano
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February 19, 2025

My JSM team uses SLAs to track their time sensitive goals, nevertheless I still see the Due Date field there, we're planning on using it for "Postponing" (i.e: creating a postponed status and then using the Due Date to return to the pending status), but I wanted to know if anyone is using both metrics at the same time and if you could briefly tell me how in case I'm missing some benefit from them.

 

Thanks in advance!

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