When using reply to customer with attachments like pdf, it redirects to portal, So will we be able to download without re-directing to portal and download directly. Is it possible ?
This should help I believe https://community.atlassian.com/t5/Jira-Service-Management-articles/Jira-Service-Management-direct-access-to-attachments-via-email/ba-p/1965969
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Thanks. This Helped me
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