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Set a default Jira connection based on Case values?

Chase Hall
Chase Hall
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July 24, 2024

We have two business units with two support and dev teams and our ServiceRocket Jira app is configured with two different connections. We have a field that would define which connection to use. Instead of always showing the default connection on the Jira visualforce component, can we make it decide which connection to use based on a field value?

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Christopher Yen
Christopher Yen
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July 24, 2024

Can the connection be defined after issue creation? If so, I believe the easiest way would be to use an automation rule of when an issue is created or field is edited> if field A is a certain value then the edit field which defines connection use = X and then you repeat for each value. 

 

We use a similar method for our routing/assignment rules

2024-07-24 11_02_37-Window.png

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