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Community resources
- Community
- Tag: portal
Tag: "portal"
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How can I configure a COPY (CC) field so that the user can enter more emails when opening a ticket through my portal?
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Hello All, We are having an issue when a new customer submits a request type through our portal, he instantly gets an error stating he doesn't have permission to see that request. Atproject l...
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...o my request. How do I make this happen on the jsm service portal?
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Hello everybody and thank you for reading this. We are trying to customize the Portal View (what customers see). Currently the "Priority" is in the middle part of the screen. We want it i...
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Hi, My portal name is 'Human Resources Management Department' but this name doesn't display in full on the help center page, is there anything I can do to make the full name visible?
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Hi Team, I have filled the entire form and it is still asking me to check for errors. I am not able to create my profile on the Careers Portal. Please help. Thanks in a...
- Atlassian Account
- Question
- account-identity
- career
- portal
- profile
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Jira Data Center! Hello, I have a portal, I want clickable articles on it, how to fix any problems, how to implement this in Jira Data Center? So that you don’t have to use the search bar a...
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...ignificant overhead, requiring a lot of manual work and constant communication. Solution: The service desk at Sarah’s company is set up with Jira Service Management. By enhancing their JSM portal w...
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I have 3 servicedesk projects, one of the projects will be for clients outside, but when they go to the portal, they see the other portals of the other two projects, how can I hide them for them?
- Jira
- Question
- cloud
- jira
- jira-data-center
- jira-server
- portal
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...nit. Today, our mission is to bridge the gap between the needs of JSM Portal users and the standard offerings, focusing on usability and empowering self-service capabilities. Question: How d...
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Hi, hoping for some tried and tested advice here please. Intention We have a number of existing service desks/portals and have created a new service desk/portal combo that is set to invite-only. O...
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...bsp; What we have learned through the failed authentication attempts via the API, that we would need to migrate the portal only user to create another personal token for the authentication. Would t...
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...he portal view. I can't seem to find where to set this. I thought it would be on view screen. I am trying to do the same on one of my project and I searched for over an hour already. I checked p...
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Hello everyone, I have a question regarding managing access rights in JSM regarding the Portal. Currently, I have built one project with 3 organisations within it. Each o...
- JSM News & Discussions
- Discussion
- access
- jsm
- portal
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I would like to have a form in the portal which can not be accessed through the portal options but only through URL. Is there any option?
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Hi everyone, I hope you're all doing well. I'm having an issue with the fields that appear in an issue on the customer portal. I have this configuration in my Jira Service Management (photo 1), and p...
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We've noticed today that when a user clicks on a CRT from the Help Center that if they click on the breadcrumb to take them to the portal it routes them to a page that suggests random KB articles a...
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Hi all I have 19 JSM projects and 5 of them are not Restricted. Please share your thoughts, tips and tricks on managing them and particularly hiding them from each other so that the request types...
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I'm looking at native options within Jira IT Service Project where I can have a portal group design that is shown in the screenshot. I saw another post with the similar question and they mentioned u...
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...rganization, they select "No one" in the "Share with" field when creating the issue via the request form on the customer portal. However, as I have concluded so far, if an agent later adds the o...
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Hi all I found the below linked tickets RE sorting and filtering tickets on the Requests page on the portal end. However, they are all closed and I dont know if I am missing the reason why? Is t...
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Is it possible to customize the message sent to a project's internal agents to include the URL for the portal link instead of the Jira link? This is because the portal interface is more user-f...
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Hello everyone, I have a question regarding the JSM customer portal. We have a description for a field that needs 4 lines of text to be explained (line for each level). The s...
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I have a project where there are different request types. I have users who need to be Service Desk Agents for some request types, but for other request types I want them to only have portal a...
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...he user i in a customer portal, based on the portal/project I would like to only show the systems that that team owns. Any recommendations on how to do this filtering?
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