Hi everyone, I’m facing a UI / layout issue in Jira Cloud regarding the display of a custom long text field in the backlog issue preview panel. Context I created a custom field (multi-line text) c...
Atlassian just introduced Formula custom fields in Jira Cloud, and honestly, about time. A lot of teams have wanted simple calculations directly on work items for years: ratings, cost estimates, impa...
At its core, a service catalog is your organization’s digital storefront. It’s a centralized menu where employees (internal users) or customers (external users) find exactly what they need - whether ...
Many teams track SLAs in Jira, but far fewer truly understand what those numbers are telling them. Dashboards may look green, reports may show acceptable averages, yet customers still experience dela...
I'm trying to add fields to a card as in any other board in Jira but it seems Jira Product Discovery works differently or I'm just not seeing where I can change the layout of a card. Is this possible...
Hi, I'm trying to add a custom field with the field type - Select list (multiple choices) - to my Epic (Business or Software space), but I'm not able to do so. This article mentioned that i...
Hi, I'd like to create a API GET URL that allows me to return all issues that have a custom drop down field set to a certain value, something along the lines of url = "https://xxx.atlassian.net/res...
As Jira Administrators and Service Desk Managers, you’ve all been there: a "Low Priority" ticket that involves a high-complexity integration sits in the queue, while a "High Priority" ticket that onl...
This came up while trying to build basic charts and statistics on a Jira dashboard using a populated custom field. The field itself was fine — it returned correct results in JQL and could be used rel...
I needed to show quality metrics that live in numeric custom fields on a Jira dashboard. The requirement was straightforward on paper: chart these numbers across multiple projects and compare them by...
Hi Everyone, I need to create dashboards and reports for auditing purposes, grouping issues by Branch. The Branch field in my Jira project is a Text field that is automatically populated from Asset...
Jira’s native search is powerful for finding issues, even if it struggles to report on changes. You can use JQL to locate issues (work items) where a specific field was modified, which is a great fir...
Understanding time in Jira fields sounds simple - until someone asks you to show proof. Auditors, compliance teams, and product managers all use Jira as a system of record. But when the questi...
Hi Community, I need your advice about custom fields. We would like to update a custom field that we are currently using. For newly created issues, we can populate this field by triggering a post f...
Hi Everyone, In Jira Service Management, what is the best approach (fields or automation) to capture affected customer details from Assets in these scenarios? A customer creates a request directl...
As a Jira administrator, I was once asked a deceptively simple question by management: “Where is this field used?” The goal was reasonable: They wanted to analyze the instance, optimize performa...
TL;DR In regulated industries like finance, Jira lacks built-in, fine-grained control over who can view or edit sensitive custom field data (e.g., salaries, budgets). This cr...
In Jira, acceptance criteria describe the conditions a user story (or other issue types) must meet to be considered complete. Clear, testable criteria align the product owner, development team, teste...
The shift to the cloud is transforming how we work, but for government agencies and regulated industries, that shift comes with a unique set of challenges. You need the speed and innovation of the cl...
Hi, I am working on a company managed Jira cloud with full admin permissions. Currently I am trying to solve an automation issue for migrating values from the Product Discovery Space (PDS) to a sepa...
Preciso adicionar no formulário do Jira software um campo do tipo select com duas opções, esse formulário irá criar um ticket. Criei o campo mas não consigo incluir ele nos campos que podem ser util...
We have Jira Cloud. I am using in-browser script console. I have a script that runs with expected outcome as long as the issue key is hardcoded; which of course defeats the purpose. I...
I'm currently working on a backend integration that creates Jira issues using the Jira REST API v2, specifically the /rest/api/2/issue and /rest/api/2/issue/bulk endpoints. I'm able to successfu...
We are on Jira Cloud. OBJECTIVE: To retrieve the account id from the display names and update custom field. USE CASE: When a user mentions another user(s) in an email reply to a work ...
And how you can do the same with a little help from Custom Fields Every December, offices around the world reenact the same familiar ritual: a predictable pile of gifts, a predictable exchange of p...
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