Hi, I have custom field single select (dropdown). Is there an option where I can import my excel a list for the value of dropdown in Jira?
Hello, my team uses trello to keep track of our orders, and move cards to different boards representing our production line. Each card has a due date, and a custom field for that job. I w...
Hello, Dear Community, Long time no see 🙂 I’d like to share a ScriptRunner solution that helped me solve a specific use case. I had a requirement to populate a Date Picker custom field with th...
The scenario We manage customer data in Jira Service Management. Phone numbers come in through portal forms as free-text: customers type whatever format they are used to. Some examples from a s...
Most Jira admins I talk to are haunted by the same monster: "We have hundreds (or thousands) of custom fields and nobody knows which ones are safe to delete." If that sounds familiar, you're ...
The Hidden Power of Color Before we talk Jira, consider how much information the world communicates without a single word. A red cross on a white background. A yellow warning triangle on a constr...
I've been working with Atlassian tools for 12 years — supporting customers before, during, and after their migrations. At one client, we spent weeks cleaning up configuration before we could even sta...
Hi everyone, I’m facing a UI / layout issue in Jira Cloud regarding the display of a custom long text field in the backlog issue preview panel. Context I created a custom field (multi-line text) c...
Atlassian just introduced Formula custom fields in Jira Cloud, and honestly, about time. A lot of teams have wanted simple calculations directly on work items for years: ratings, cost estimates, impa...
At its core, a service catalog is your organization’s digital storefront. It’s a centralized menu where employees (internal users) or customers (external users) find exactly what they need - whether ...
Many teams track SLAs in Jira, but far fewer truly understand what those numbers are telling them. Dashboards may look green, reports may show acceptable averages, yet customers still experience dela...
I'm trying to add fields to a card as in any other board in Jira but it seems Jira Product Discovery works differently or I'm just not seeing where I can change the layout of a card. Is this possible...
Hi, I'm trying to add a custom field with the field type - Select list (multiple choices) - to my Epic (Business or Software space), but I'm not able to do so. This article mentioned that i...
Hi, I'd like to create a API GET URL that allows me to return all issues that have a custom drop down field set to a certain value, something along the lines of url = "https://xxx.atlassian.net/res...
As Jira Administrators and Service Desk Managers, you’ve all been there: a "Low Priority" ticket that involves a high-complexity integration sits in the queue, while a "High Priority" ticket that onl...
This came up while trying to build basic charts and statistics on a Jira dashboard using a populated custom field. The field itself was fine — it returned correct results in JQL and could be used rel...
I needed to show quality metrics that live in numeric custom fields on a Jira dashboard. The requirement was straightforward on paper: chart these numbers across multiple projects and compare them by...
Hi Everyone, I need to create dashboards and reports for auditing purposes, grouping issues by Branch. The Branch field in my Jira project is a Text field that is automatically populated from Asset...
Jira’s native search is powerful for finding issues, even if it struggles to report on changes. You can use JQL to locate issues (work items) where a specific field was modified, which is a great fir...
Understanding time in Jira fields sounds simple - until someone asks you to show proof. Auditors, compliance teams, and product managers all use Jira as a system of record. But when the questi...
Hi Community, I need your advice about custom fields. We would like to update a custom field that we are currently using. For newly created issues, we can populate this field by triggering a post f...
Hi Everyone, In Jira Service Management, what is the best approach (fields or automation) to capture affected customer details from Assets in these scenarios? A customer creates a request directl...
As a Jira administrator, I was once asked a deceptively simple question by management: “Where is this field used?” The goal was reasonable: They wanted to analyze the instance, optimize performa...
TL;DR In regulated industries like finance, Jira lacks built-in, fine-grained control over who can view or edit sensitive custom field data (e.g., salaries, budgets). This cr...
In Jira, acceptance criteria describe the conditions a user story (or other issue types) must meet to be considered complete. Clear, testable criteria align the product owner, development team, teste...
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