Loom

The holidays are approaching, offering a perfect chance to unplug and recharge, especially when you’re set up for success! Discover how Loom’s latest AI features can help your team disconnect wit...

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• loom
• teamwork

Did you know you can embed Looms into your Community Forums posts? Members at Contributor level and above can utilize HTML post editing to share your Looms with the Atlassian Community...

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• bite-sized-learning
• loom

Hello and welcome to our brand-new Loom Community! Whether you’re new to Loom and Atlassian or a long-time user, we’d love to share some of our favourite resources to help you along your Loom journ...

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• atl-evergreen
• community-launchpad
• loom

We’re glad you’re here! 👋 Our goal for this space is to have it serve as a central place for Loom users to engage with and be inspired by other Loom users and our Atlassian team. I’d like to int...

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• loom

I am a new subscriber to the business AI plan and I am struggling with video quality.  I have a good webcam, but when selecting video quality in the desktop app I am often only offered 480p or l...

• Question
• loom

I was using Loom to record a Google Meet call. When I started recording, no one in the meeting could hear me, although they could before I started recording. When I stopped recording, they could hear...

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• loom

After i finish recoreding my loom video on my mac it send me to a page that says " Loom is running a bit slower than usual. Contact support if this issue persists."   This issues has continu...

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• loom

My college professor requests that I verify my SCHOOL email address with Loom to have unlimited length on screencast recordings. How do I verify my school email address?

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• loom

if i downgrade a monthly business plan that i'm trialing, will any of my links sent via email get downgraded to the trial plan video duration length?  for example, i'll be making much longer vid...

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• business-plan
• downgrade
• free-trial
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I have attempted to log into my Loom account to no avaial...continues to give me an error about validation/etc. I've tried every method recommended to fix but end up at an Atlassian account page that...

• Question
• loom

Hey Loom Team!  I have online coaching business and I send every week loom videos as a check in to my clients.  Just want to ask, they can’t check the loom video after they checked it for...

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• cloud
• loom

I try to set up a live presentation to my class I cannot get it  please set me up 

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• cloud
• loom

Bonjour, je n'arrive pas à enregistrer de vidéo, j'ai ce message: Your Workspace is Unavailable Change your default workspace in Settings or contact your administrator to create a new workspac...

• Question
• cloud
• loom

I don't need this app & I want to delete my account & the app. I keep getting emails that I cannot delete. It says "error with deleting account." How do I delete it?  

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• loom

I was an active user of Loom during the pandemic.  I'm returning to use it, and am really confused.  Is there an easy explanation of how to retrieve my files?  Is the app the same?&nbs...

• Question
• loom

All permissions are correct and reinstalled app multiple times as well as restarting the computer. Have anyone else been dealing with this issue? How did you solve it? This is Mac OS Apple M4 chip.&n...

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• cloud
• loom

LOOM EN ESPAÑOL

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• cloud
• loom

Hi, I've always used OAuth to login to Loom but it's started throwing an error and I've no way around it:   I've tried logging in via email and password (resetting the password) but I eve...

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• loom

Just as I wrote above. It says it can't access it and I can attach a screenshot showing it. I don't have this issue in Firefox or Edge, just Chrome.

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• camera
• loom
• microphone

I was using the external screens and the headphone while recording, but suddenly the audio of headphone got disconnected, and I got the message stating the mic has been disconnected, stop the recordi...

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• cloud
• loom

hi,    in spite of the solution you provided on the site, I can't delete the loom app on my Apple device, due to security reasons (protected app). can you please help KR Mick

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• cloud
• loom

Since the Loom - Atlassian move has happen i can't find my real account in loom All videos are gone, and when i sign in with old email i open a new account. I get added to a workspace where there ...

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• cloud
• loom

This video: https://www.loom.com/share/22515ac3f8a44ad980e156ed6b72349f Has a description of what I am saying, and in edit mode shows the waveform. But when I play back the video there is no audi...

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• cloud
• loom

I recorded a Loom video, and when I play it back there's no sound. I verified it's on in the player, and there is a transcript that is correct. When I download the video, there is sound. So it defini...

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• audio
• cloud
• loom
• sound

I made an error when creating an account in Loom, as I accidentally activated a free trial, but I'm not interested in using it. I need to cancel the subscription now

• Question
• loom

All the sudden today my loom recordings have no sound. Everything I said is in the transcript so I know it recorded what I said but its not on the video. Using Mac OS desktop app. Worked fine yesterd...

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• loom

Dear team at Loom. Since the recent Loom integration I'm having problems logging in my Loom account.

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• loom

I haven't been able to login since the switch. I logged in with my Google account and that doesn't work. I waited to see if that was resolved and it has not been.   It's incredibly frustrating...

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• loom

I’m contacting you regarding an urgent billing issue that occurred today. On [insert date] at 3:00 PM (Colombia time), I accidentally purchased the annual Loom plan instead of the monthly plan. This...

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• cloud
• loom