Loom

Hey Loom folks! 👋 We’re talking a lot about onboarding new Jira users lately, and Loom plays a big part in making that experience more personal and scalable. If you’re experimenting with: ...

• Article
• custom-onboarding-contest-submission
• loom

  If Loom is where your meetings are recorded and Trello is where your work gets done, this update is for you. ☀️ You can now take action items generated from your Loom meeting recap and sen...

• Article
• loom
• trello

Hello and welcome to our brand-new Loom Community! Whether you’re new to Loom and Atlassian or a long-time user, we’d love to share some of our favourite resources to help you along your Loom journ...

• Article
• atl-evergreen
• community-launchpad
• loom

We’re glad you’re here! 👋 Our goal for this space is to have it serve as a central place for Loom users to engage with and be inspired by other Loom users and our Atlassian team. I’d like to int...

• Article
• loom

I can't get my Dell PC microphone to unmute to record sound. Everything on the PC is turned on in "Settings".

• Question
• cloud
• loom

I clicked Chrome Extention and I need to click Desktop instead. How do I do that?

• Question
• cloud
• loom

Hey, I am working from an iPad and cannot download the Loom desktop application. Is there an alternative way to record and submit a presentation using Loom on iOS?

• Question
• cloud
• loom

I have a new Loom account however my valid Australian credit card is not being accepted, any ideas why? I've also tried using a second valid credit card and same error

• Question
• loom
• not%20applicable
• subscriptions-and-billing

I have looked at help and tried a few times/ways, including the Loom App download page,  google search, and windows app store search.  I can't find the Loom app for Windows desktop.  J...

• Question
• cloud
• loom

I created it by mistake. I do not want this account!! It was impossible to cancel online!!! Here is the message I got:  "User is last billing admin of a transaction account that has one or mo...

• Question
• loom

I have recorded a video and while I was recording it showed my screen perfectly but afterwards on loom, it's just a black screen but the audio is working fine. I tried to play it in incognito mode, i...

• Question
• cloud
• loom

I'm based in Australia and need my data to be based on servers in Australia - I see that data residency is available for other Atlassian products, but cannot see if it's an option for Loom.

• Question
• loom

I accidentally made two site URLs and was charged for the Loom business plus AI subscription twice. I can’t find a link or contact email to request a refund. please help

• Question
• loom
• not%20applicable
• subscriptions-and-billing

Hello, I have tried for two months now to delete this and it will not let me. 

• Question
• loom
• not%20applicable
• subscriptions-and-billing

I signed up for Loom two weeks ago and still have not been able to record even one video because I keep getting an error message that the workspace is unavailable.  I only have one workspace so...

• Question
• loom

I am receiving frequent emails requesting payment details. Please downgrade my account to the free tier immediately. I no longer have the Loom application installed, as I have transitioned to alterna...

• Question
• loom
• user-management

Cancel my free trial 

• Question
• cloud
• loom

After finishing a recording in the Loom desktop app on macOS, the video link is automatically copied to my clipboard, replacing whatever I had there previously. This is a problem because I often hav...

• Question
• loom

I have had a Loom account for 3 years, and have always used my google account to log in. Today I keep getting an error that says "cannot authenticate with Google" (see attached screenshot). Followin...

• Question
• loom

Why is there no audio from the other person in any of my recordings?  All of my recorded calls are experiencing this issue. I can hear my own voice in the recordings, but I can’t hear the per...

• Question
• loom

I don't even know what a is or if I need it. Please cancel any subscriptions or accounts I may have inadvertently signed up for. Thank you

• Question
• loom

Hi I had a loom account logged in my email and how its saying I no longer have an account and all my loom videos no longer work. How can I get my account back with my videos 

• Question
• loom

I upgraded my Loom account (scott@gowithempire.com) but I cannot sign-in. I prefer to use Google Chrome but it defaults to Edge.   When I record it keeps looping back to the Sign-in or it cann...

• Question
• loom

I gave chrome the permission to use the microphone and the camera and still it keeps asking about checking permission. I click on the site settings, allow microphone and so on: refresh the page and a...

• Question
• cloud
• loom

Hi, We have a Standalone Loom Account created in 2021, which was later linked to our Atlassian instance. Last year our company was acquired by another company. We wish to keep all the data intact bu...

• Question
• loom

Pela MILIONÉSSIMA vez ... Recuperar minha licença. Já encaminhei comprovante. Email de cadastro (desativado) e não consegui acessar dados por erro na nesta plataforma. Meu email atual carmen@nutr...

• Question
• loom

I keep getting this error regardless of the email / authentication method I use. I can get into Atlassian, but get this error when trying to access Loom: The following error happened during authenti...

• Question
• loom

I am a member of Loom for past 4 years.  Attempt to open it this morning to record a report.  I cannot record the normal way. Plus Contact Loom support within my account is not working as...

• Question
• loom

I received an email this afternoon telling me Thank You for getting Loom. Until that moment, I had never heard of Loom. I Googled it and that led me to Atlassian. I want this account closed and delet...

• Question
• account-identity
• atlassian
• loom
• security