connection between help center and software project

[Ondrej Holubovsky]

Hi everyone,

How can I add a link to the help center? I would like to have a shortcut from the software project. 

I already created a clone rule, but I'm still struggling with the link to the help center and the issues

many thanks for your ideas

[Nikola Perisic]

Hi @Ondrej Holubovsky  do you want to have issues from software project linked to your service management project or to have a shortcut on your software that when clicked it leads to your service management project?

[Ondrej Holubovsky]

Hi @Nikola Perisic , the second one. 

I would like to have a link on software, that will get me to the service management project (to the help portal)

[Nikola Perisic]

In your service management project, you can create automation rule:

• Trigger - when issue is created 
• Clone issue action where you will select the project, issue type and summary -these are all required fields

[Ondrej Holubovsky]

I done that, now every time I create ticket in service management, similar ticket is created in software project.

Unfortinetly I'm not able make link between tickets and add link to help center

[Cristian0791]

Hi Ondrej,

Try to use "Create new issue" not "Clone".
Also when you are creating the automation please ensure that "Linked issue" is selected.
Please see my photo attached.

[shib saha]

Hi @Ondrej Holubovsky , In the help Center you can paste the link for its accessibility form portal.

If you are referring to linking a service request from service project to issue in a software project that you can do using the linked issue feature.

Please let me know if the provided solution is feasible for you or you need anything else. Thanks

[Ondrej Holubovsky]

@shib saha ,

is there any automation for that? I would like to have the link in software project every time is the ticket copied

[Rilwan Ahmed]

Hi @Ondrej Holubovsky ,

Welcome to the community !!

Where do you want to have link to help center ? on project level (i.e. sidebar) or in each ticket ?

[Ondrej Holubovsky]

Hi @Rilwan Ahmed ,

I would like to have link in each ticket in software project.