connection between help center and software project

Ondrej Holubovsky July 24, 2024

Hi everyone,

How can I add a link to the help center? I would like to have a shortcut from the software project. 

 

I already created a clone rule, but I'm still struggling with the link to the help center and the issues

 

many thanks for your ideas

3 answers

0 votes
Nikola Perisic
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
July 24, 2024

Hi @Ondrej Holubovsky  do you want to have issues from software project linked to your service management project or to have a shortcut on your software that when clicked it leads to your service management project?

Ondrej Holubovsky July 24, 2024

Hi @Nikola Perisic , the second one. 

I would like to have a link on software, that will get me to the service management project (to the help portal)

Nikola Perisic
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
July 24, 2024

In your service management project, you can create automation rule:

  • Trigger - when issue is created 
  • Clone issue action where you will select the project, issue type and summary -these are all required fields
Like Ondrej Holubovsky likes this
Ondrej Holubovsky July 25, 2024

I done that, now every time I create ticket in service management, similar ticket is created in software project.

Unfortinetly I'm not able make link between tickets and add link to help center

Cristian0791
Rising Star
Rising Star
Rising Stars are recognized for providing high-quality answers to other users. Rising Stars receive a certificate of achievement and are on the path to becoming Community Leaders.
July 25, 2024

Hi Ondrej,

 

Try to use "Create new issue" not "Clone".
Also when you are creating the automation please ensure that "Linked issue" is selected.
Please see my photo attached.linked.png

0 votes
shib saha
Rising Star
Rising Star
Rising Stars are recognized for providing high-quality answers to other users. Rising Stars receive a certificate of achievement and are on the path to becoming Community Leaders.
July 24, 2024

Hi @Ondrej Holubovsky , In the help Center you can paste the link for its accessibility form portal.

If you are referring to linking a service request from service project to issue in a software project that you can do using the linked issue feature.

Please let me know if the provided solution is feasible for you or you need anything else. Thanks

Ondrej Holubovsky July 24, 2024

@shib saha ,

is there any automation for that? I would like to have the link in software project every time is the ticket copied

0 votes
Rilwan Ahmed
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
July 24, 2024

Hi @Ondrej Holubovsky ,

Welcome to the community !!

Where do you want to have link to help center ? on project level (i.e. sidebar) or in each ticket ?

 

Ondrej Holubovsky July 24, 2024

Hi @Rilwan Ahmed ,

I would like to have link in each ticket in software project.

Suggest an answer

Log in or Sign up to answer
DEPLOYMENT TYPE
CLOUD
PRODUCT PLAN
STANDARD
TAGS
AUG Leaders

Atlassian Community Events