Community resources
Community resources
Community resources
Jira Service Management
-
In our Service project, something is moving the parent request along it's workflow to the Resolved status when the Sub-task is moved to Resolved. We have automation in place to handle this and to fol...
-
Hello, I am trying to build an action to create an issue in another project. The challenge is here that the user can choose in which project the issue should create. For this, I created an action w...
-
Let's assume the variable {{example}} outputs the values 'KEY-1, KEY-2, KEY-3, KEY-4'. This variable is created to store object keys from lookupObjects . Using the split function or other text ...
-
Its a good plugin, but while exporting details it gives option to edit template, this Edit option should not be visible to all users. Only selected users should be able to edit templates.
-
I can add custom fields to almost all screens, but I'm unable to add a custom field to the screen appears on 'Assign' button. (snapshot attached for reference) In our organization, we track requests...
-
We need to delink multiple issues at once , how can we achieve this functionality whether it can be done through any configuration or is there any API call is there to use?
-
My mailhandlers are not fetching any email from my mail servers. I have a mailserver set up and within my mail handlers I use specific subfolders but if i use the test button it keeps saying. No emai...
-
Hi everyone, I am currently trying to set up an automation that will automatically add a specific approver for each organization when a customer creates a ticket that needs approval. However, I trie...
-
While configuring a Create a service request page, I have two different columns (Location & Country) Now whenever information is filled in both these columns, I would like that get populated in t...
-
Hi, I have JSM with only SSO authentication for portal-only customers. Email/password is disabled in settings. However, there is email prompt, when I try to access Service Desk....
-
Hello everyone, How can I change the name of the service desk (help center)? For testing we set the name "customer test" and now we would like to delete the "test" part. I didn't find any customizin...
-
Hi! I am trying to integrate Jira into our Slack app and get updated from our internal tickets. I am on the Jira Cloud app and trying to figure out how to connect the Jira tickets there via a...
-
Hi, the gadged “create vs resolved” is basically the evaluation I need. However, it should not be the creation date, instead it should be a status transition. Any ideas? Thank you Joerg
-
Is it possible to display the reports cumulated over time? Instead of having issues only per day:
-
Hello Everyone, I have created a project in JIRA Service Mgmt for my team to work on the issues raised by the users in our org. Currently, users can only see their own issues (who raised it) but not...
-
Is it possible to set restrictions on request types for a user or group using automation?
-
I am creating a change management project within Jira. I have built some automations that will send an email containing the information about the ticket I want to populate this message with the nece...
-
Goal: My objective is to capture the reasoning behind a decline from the approver and communicate it back to the requester who submitted the request. Desired Functionality: I'm looking to set up J...
-
Hi guys, So here's the situation We have a open portal with email request enable. NOTE : we are using the JSM standard mail handler ... it's working fine. It's working for existing clients....
-
What this post is about: I'm working on a Jira project for change management and want to modify the default notification emails sent to approvers and requesters during the approval process. Right ...
-
Hi! I have this requirement, when a ticket is approved the approvers must put a value on a custom field. When I received, I've created the custom field and add it in a transition screen in the approv...
-
Hi, It appears than one of our interns messed up our automation for Jira profile picture and name when it email people who put in tickets to Jira. Does anyone know how to change it ba...
-
I have next code, but it throws "Bad request. Status code: 400". What is wrong with code below (size of file from link 0.1mb, its png image): const res = await fetch(mediaUrl); const arrayBu...
-
Hello, I am working to create a database within Assets, and I was curious as to whether or not I can make the object creation form dynamic. For example, say I have an employee filling out their own ...
-
Going through the API documentation I can see that you can export a schedule as an .ics file: https://docs.opsgenie.com/docs/schedule-api#export-schedule Instead of the .ics file, I need the we...
Atlassian Community Events
| User | Count |
|---|---|
| 13 | |
| 10 | |
| 10 | |
| 7 | |
| 7 | |
| 6 |
| Subject | Author | Posted |
|---|---|---|
| 4 hours ago | ||
| yesterday | ||
| yesterday | ||
| yesterday | ||
| yesterday |
- FAQ
- Community Guidelines
- About
- Privacy policy
- Notice at Collection
- Terms of use
- © 2025 Atlassian