Hello! Right now we use a service provider to manage invoices from our vendors. We ask our vendors to email invoices into us at ap@ and a human manages that inbox, forwarding emails with invoices ou...
I created a simple automation to set a value in an Insight Custom Field. The goal is to use the Reporter Email Address as a parameter in the IQL syntax When hardcoding the email address...
How can I create and configure fields on a form that we would send to colleagues for them to create issues on the project? I searched around and found info on Jira Issue Collectors, but that doesn't...
I have two customers: customer1@domain.com customer2@domain.com When they send autonomously a mail to Jira Service Desk we receive their mails without any problem. When Customer1 sends a mail "...
Hi, I'd like to get to know if there's a way in Jira to find tickets with response provided by users from certain group. Scenario here is that our organization has a bot that immediately replies in...
Dear all, I´m positive somebody else already had the same issue as myself and my struggle now for 2 days can be brought to a swift solution. Here it comes: Setup: I´m site-admin for...
Hi, I have an issue with creating tickets from Jira Customer Portal after Jira update from 8.5.1 to 8.13.7. It stuck as it is shown below. The same issue happens also when I try t...
How to make comments internal in bulk?
Hello, I would like to use the first name in email notifications and try to remove the last name. So if I use the smart value {{issue.assignee.displayName}} I receive the whole name, first and seco...
Dear Members, Stay Safe!! When comment is added to Reply to customer (not as an internal note) then status will change otherwise if comment added as internal note, status will remain as it is. Tec...
Is there a way 1) To hide or remove portal URL from an IT Service Management project? 2) To record additional customer information i.e., location / time-zone etc. for an online support, if needed? ...
....13.9 -> Jira Service Management 8.17.1 Other specifications: Linux environment On-premise Jira instance JSM open to public requests ---- Report 1 The problem manifests itself in this m...
From an issue I am able to create a sub task. When scrolling down the issue I can see all sub tasks, however when looking at sub tasks in the queues and even when clicking into them, I am unable to s...
If all work items are created in Jira by developers, can they then be linked to the Change Management component (i.e. new change request created automatically) of JSM once they reach this stage?
Hi, I want to define SLA based on the tier of the Affected Service, so I am trying to come up with a JQL for that. I tried in the issue navigator but I am unable to search based on the service tier...
Hello everyone! We are happy to announce that we have just shipped the ability to migrate from the old Insight - Asset Management Marketplace App to the new Jira Service Management integrated Insig...
Hi All , have a request to create a portal group for Onboarding and off boarding for specific groups of users which can view and submitted the request not sure if anyone have that experience...
When I'm looking at my queue, I can't tell if the Reporter has made an internal note. It doesn't change the status or the last updated date. Bottom line: I want it to be obvious that a Repor...
I am in the process of setting up Insight with Jira Service Manager (Cloud) I have an object type called "Applications" that is used to store information about all our enterprise application...
Hi Folks, I'm trying to build a Custom Rule in Automation for a JSM project. Based on certain When/If conditions I'd like to be able to send an email to a group using the Send Email Then clause. It...
what remote control apps integrate well with JSD? Thanks.
Does SharePlus work with just Service Desk 4.18.1. We no longer utilize Jira Software
People who are on copy on the e-mail for open tickets are open new tickets when they answer the e-mail, can i stop with opening from e-mails that are on copy ?
Hi, I'm using API 3 to query data from Jira Service Management. https://xxxxxxxx.atlassian.net/rest/api/3/search?jql=project=projectName&startAt=100&maxResults=100 My understating ...
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