Hello @Sargis Ghukasyan,
Welcome to the Atlassian Community!
When it comes to bulk changes on a ticket, it’s possible to add internal comments.
Please, go to Filters > Advanced search and filter the desired tickets. On the top right, click on … > Bulk change > Select the tickets > Next > Edit and select “Change comment” and select “Internal comment” > Next > Confirm > Acknowledge.
If you don't see this option, please, reach out to your Jira administrator for them to check the permissions (Cog icon > System > Global permissions > Make bulk changes).
The 2020 acquisition of Mindville added powerful asset and configuration management capabilities to Jira Service Management in the form of Insight. Following the completion of that integration, custo...
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