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We are currently looking to upgrade our ITSM to Jira Service Desk.

Marylou Freeman
Marylou Freeman
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July 27, 2021

what remote control apps integrate well with JSD?

 

Thanks.

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Nic Brough -Adaptavist-
Nic Brough -Adaptavist-
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July 27, 2021

"Remote control apps" is too vague a description for us to be able to tell you much.

Could you describe what you expect a "remote control app" to do with JSD?

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Marylou Freeman
Marylou Freeman
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July 27, 2021

Sure.  So, when you are trying to connect to a user's computer so that you can troubleshoot the issue.

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Nic Brough -Adaptavist-
Nic Brough -Adaptavist-
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July 27, 2021

Ok, so remote desktop and terminal type things.  Could you explain what you would like from an "integration" with Jira for one of these?

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Jason Donati
Jason Donati
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July 29, 2021

I would Imagine the ability to have a link on your Issue to call an executable and pass the value from one of the fields to it.

eg a link to SCCM Remote Control executable and pass the related affected device name to that exe.

I do something similar in one of my Powershell scripts for our service desk

Start-Process <$variable that points to CmRcViewer.exe path> -ArgumentList $Computername

That then triggers the SCCM Remote control viewer to launch and connect to the computer as specified earlier in the script.

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