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Community resources
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- Tag: jira-service-desk-server
Tag: "jira-service-desk-server"
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Why is there no login in my JIRA System Dashboard? 1. My JIRA version is data center and I just updated it from 10.0.1 to 10.3.1. 2. My service is servicedesk-10.3.1. 3. There was a l...
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Olá a todos, Gostaria de notificar todos os usuários que acessaram meu Atlassian Jira, através de um pop-up. Por exemplo, se algo mudou dentro da empresa ou quando lançarmos uma nova oferta dentro d...
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Hello, I have an issue regarding JSM and the Customer Portal in JIRA SERVER. The problem I'm facing is that when I create a new project in JSM, it automatically appears in the customer portal, and I...
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G’day Atlassian Community! Are you working with both Jira Service Management and Jira Software Data Center? We would love to gain a better understanding of your cross-product workflow...
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Hello, It is fairly easy to do some user auditing with JSW and the "user export" app. But no so when it comes to JSM… Would you guys recommand any app to audit all clients of all projects? Ideally...
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Dears , Iam using Jira datacenter and I need to limit the access for the users to only one active session and also to configure time out for the sessions BR,
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We want to display a filter result reduced to some dedicated fields on a Confluence page for our customer. It´s a public Confluence page with only reading rights for everyone. To use the Jira f...
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Hello, We use several automation rules in the "Global" application but restrict them to around twenty projects out of a total of more than 800 projects. During the execution of this automation, it r...
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I want my issues to expire in 24 hours since the status has changed to Approved. I have set the rule as below, but it looks like it doesn't work. Any issues with the JQL i've setup? issuetype ...
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We need to have the Jira application upgrade from 8.5.17 to 9.12.2 and we have custom plugins developed by us. So, for custom plugins what needs to be analyzed and what are all the changes required f...
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Copy a comment from Parent Issue to Subtask with a specific name whenever a particular user comments
This is a simple problem however I am having a tough time on the last part where I need to copy the comment from the parent issue to the subtask. I am currently using a hosted Jira service and Jira a...
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I work in Service Management Data Center and I was updating some permissions and then when I went to test on the portal I started to see a dropdown at the bottom of the create screen It ...
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Hi , I have created a Change management workflow in Jira Service-Desk . The flow is as below Open -> Dev Lead Approval -> (Approve) -> QE Approval > (Approve) -> UAT Approval -...
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Hi, Due to the nature of business, i had to add all Resolution categories used for Incident, Change, SRs, etc, in the Resolution Field. Now to avoid user confusion and keep data clean, i have creat...
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We have a Jira project and created a KB in Confluence linked to it. For testing and explaining to the Support teams how this works I created dummy articles directly in the Confluence KB and ...
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We use Jira Server at my company, so I have no Admin access nor access to Marketplace (I believe there's a Jira app that could help) I need to continuously export a PDF file from specific issues and...
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Dears, Iam using JSD datacenter and i create automation role in asset management module to create incidnet with certain condatin and this didn't happen and the user have the permission to create thi...
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Hi all, this week end, we proceed to some jira upgrade (V 9.12.2). so from this time a major Behaviours script is no longer working. After some search, it seems the Insight (now Assets) custom fiel...
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Dear Team, Please help to suggest how can I prepare such dashboard on Jira. 1. Project Wise Dashboard 2. Portfolio Dashboard Project ABC Epic Link BACKLOG ...
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We are running Jira in a container from dockerhub. I do not have Jira Service Desk, how do I get this add-on? The only thing I see on Atlassians site is the full install for a server. Also, this serv...
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It is possibile to show in the graph or tree to show also the Key value (id of the object)? We visualize only the name. The idea is to see the name and below the key also. Thanks
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Hi there! Is there any way to have objects versions in Assets? There is a history log of changes made to an object but there is no "revert to previous version" function or even object version ...
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Hi,everyone! Please tell me how can I add 5 days to a date field? I have a list of tasks, each of them has a "Target end" field. and you need to add 5 days to the date My code : import com.atlass...
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We create Assets objects from a ScriptRunner post-function using HAPI: Assets.create('DQAN', 'FollowUpNotification') { setAttribute('Name', "DBSQA-59559 SESA150547"...
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Hey, everyone 👋 We are Jaanga, a dedicated agency to optimize the Atlassian ecosystem with our suite of tools. In this article, let's explore 5 common challenges when it comes to invoicing withi...
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