Community resources
Community resources
Community resources
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- Tag: jira-service-management-server
Tag: "jira-service-management-server"
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Tried a lot of my old code and what ChatGTP and Gemini offers. In general the latter two messes around regarding the API's that seems to have changed quite a lot around "OrganizationsQuery" ... Doe...
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We are a healthcare organization who tracks PHI in our Jira Issues - but needs to hide it from Jira Agents unless they need to view the information to do their work. We are looking for a solution th...
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Hello - I'm running into an issue with JSM data center when I create an issue using a Proforma form, that form does not display on the Issue screen in the Forms field. I have tried to following ...
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Hi, I want to hide options of a single select field based on the customer request type on portal create form. The field options should vary depending on the customer request type. When we open the...
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Hello, I'm looking for some help with setting up group approvals for requests. I'm new to JSM (data center) and trying to understand the best way to do this. Scenario: The overall goal is to have ...
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We are attempting to implement Proforma forms to existing issue/request types. While I can get the form to appear on the Customer Portal, but it appears below all the activity and comments.&nb...
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Dear all, We are actually review a process for handling the best approach to manage different level of support when an incident is reported from Jira Service management Usually L1 support are Agent...
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We recently upgraded to version 11.1.1 and the toolbar for the Wiki Style renderer is no longer horizontal and takes up a good portion of the screen. Is there a way to put the toolbar it back to its ...
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I could not find a documented limit of the number of Confluence linked spaces in a JSM project, but I can not add more than 10. I get a message "This project has reached the limit for linked spaces"....
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Hello everyone, I have a radio-button custom field with the options A, B, C, and D. I would like to hide a workflow transition when the field’s value is either B or D. Could anyone advise me on how...
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Hi, I’m struggling with a Custom Field filter in Jira. We have "Personen" objects, which contain attributes like "Einsatzbereich" (which points to another object type) and "User" (which points to a ...
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Hello, I have 6 subtickets inside the parents and I want to have a progress bar.how can able to implement it in jira data center? Best regards B.T
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Hi, There is a particular request type which should be created by a specific user group. The request is created from the portal. We have created a scripted validator but that is not working. The ...
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Dears, I want to send Jira requests attachment as base64 format to external system I already have scriptrunner is there any hope to be able to send attachment to External API through listene...
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Hi, We have this issue after rebooting jira service managment, Has anyone already had this problem? java.lang.IllegalStateException: ManagerFactory [org.apache.logging.log4j.core.appender.rol...
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After upgrade from 9x to 10x and installing JSM i got error: Something went wrong, Contact Administr
After upgrading from 9.12.15 to 10.3.10 and installing JSM i got an error: Something went wrong, Contact Administrator
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I've found a few articles referencing how internal Cloud JSM customers can view Confluence content directly in Confluence, but we are a Data Center customer and I haven't been able to find documentat...
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Dears, Is there any AI tools that can integrate with Jira for example 1- chat boots 2- auto solve tickets 3- auto reply to simmilare tickets 4- taking action to auto ...
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I created a "Shuttle" filter that allows me to have certain columns in particular before exporting issues to Excel. I then use the export with "Current fields" to export the columns I have chosen. Ho...
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Our Jira Data Center is integrated with Microsoft Active Directory using LDAP. We are looking to display the reporter's department information on the issue view screen in Jira Service Management proj...
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Hello! My boss does not like the customer portal layout in JSM. I know you can change things like, name, Welcome message, Logo, Announcement. However, our organization is looking to cu...
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Hello! I am working with JSM Version 5.12.20 , database version 12.00.601, Jira Service Management (Data Center). I need a warning label on issues created in my project saying "Do Not ...
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Hi, Someone can confirm the procedure to update jira service managment in cluster mode please ? Thank you
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Hi, We are running Jira Service Management in a cluster of two VMs with a PostgreSQL database in the production and acceptance (AQ) environments. We would like to perform a refresh of the acceptance...
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Hello community, I want to create an automation in Assets, specifically: I have two date fields (Last Check and Next Check), and I want that if a date is entered in the Last Check field, the Next Ch...
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