Community resources
Community resources
Community resources
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- Tag: jira-service-management-server
Tag: "jira-service-management-server"
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Where can I find the file size of each environment (Production/Sandbox). We are looking at what the cost would be for back up to our Azure blob storage and want to know the size.
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The scenario: UserA send an email and an issue is created by Email requests in JSM. In an automation I change the reporter to a different user, UserB, with a noreply mail adress. However, the con...
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We just updated to 11.3.4 of JSM Data Center last night. Now, any of my Asset AQL queries involving Created date are no longer working properly. Anyone seen anything like that? The main query I want...
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Good afternoon, community, I have a field called Change category with 4 options (Minor Change, Major Change, Emergency, Normal Change) — all of these are single User Picker fields. Using ScriptRunn...
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An agent cannot logon to my cloud JSD with correct username/password. He is forced to authentcate with 2FA, although it is not active in his profile. The user is also a member of another JSD cloud te...
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I created LDAP User Picker. Added it to Screen and try created issue. We can't create this issue for you right now, it could be due to unsupported content you've entered into one or more of the ...
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I have a user who says @ mentions in a JSM project is no longer sending then an e-mail. I don't recall it ever sending the e-mail, just adding as the requested participant. I've r...
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How to correct install jira itsm 10.3.18 after 10.7.4?
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Does archiving issues or projects help reduce storage usage in Jira/JSM Data Center? We are running Jira Service Management Data Center, and our instance is approaching its disk storage limits (400 ...
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Hi, I am having my own customers list made available in my JIRA instance. I like to have the customer name I selected as "Reporter" in my JSM issue. I tried to apply smart value, but always I get "...
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Hi, When I attempt to select a request type icon, I receive the error message: ‘Oops! Something went wrong, please try again.’ This issue occurs only in Production; the same action work...
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Hello! Been scratching my head over this for a while now, and I haven't been successful at Googling the issue. I've created a behaviour in scriptrunner using the dynamic select script as a templa...
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While I see there is documentation on how to disable this feature in cloud, how can I prevent customers from creating new customer/jira accounts via the "create new customer" option in the user ...
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Hello, We use Google SSO authentication to access our JSM Data Center, and I would like to disable username/password authentication for all our users except one (our backup admin user). Based on ...
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We've just begin deploying the containerized version of Jira Service Management using the Atlassian Helm Charts. We have access to Ironbank repository where there are hardened Atlassian Jira co...
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I am trying to find issues in a project a JSM Customer Can see. Using the Search Service with the Customers ApplicationUser gives 0 issues. So I am trying to seach with a jira user and find...
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Hi Jira Community. We are deploying our Jira instance via Helm internally (DC version) We had previously our service hosted externally but have moved it in-hause to assess for the Cloud mig...
288 views 3 0 Deleted user January 13, 2026 -
Under the "People" section in a Jira Service Desk (Data Center) issue there is a field named "Groups" that I don't know the purpose of or how to use. When I edit it and attempt to enter a value, no m...
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Tried a lot of my old code and what ChatGTP and Gemini offers. In general the latter two messes around regarding the API's that seems to have changed quite a lot around "OrganizationsQuery" ... Doe...
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We are a healthcare organization who tracks PHI in our Jira Issues - but needs to hide it from Jira Agents unless they need to view the information to do their work. We are looking for a solution th...
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Hello - I'm running into an issue with JSM data center when I create an issue using a Proforma form, that form does not display on the Issue screen in the Forms field. I have tried to following ...
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Hi, I want to hide options of a single select field based on the customer request type on portal create form. The field options should vary depending on the customer request type. When we open the...
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Hello, I'm looking for some help with setting up group approvals for requests. I'm new to JSM (data center) and trying to understand the best way to do this. Scenario: The overall goal is to have ...
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We are attempting to implement Proforma forms to existing issue/request types. While I can get the form to appear on the Customer Portal, but it appears below all the activity and comments.&nb...
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Dear all, We are actually review a process for handling the best approach to manage different level of support when an incident is reported from Jira Service management Usually L1 support are Agent...
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