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- Community
- Tag: jira-service-management-server
Tag: "jira-service-management-server"
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I've been using insight objects for a while now. I have it set up in my sandbox perfectly. I know the objects are there because when ever an end user need to select an object via the service de...
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Hello, We have a request type with detailed help and instructions. Unfortunately, upon clicking on the request type, the form opens up a the start of the questions. Because the form has detail...
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I want to develop a automation action. Like below pictures And I have seen the document: https://developer.atlassian.com/server/jira/platform/creating-automation-rule-components/ but it don't work,...
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Scope: I'm trying to run a jql query (it works in the jql search prompt) using a groovy script; to give me a list of issue keys. And it only gives me null results using the Script Runner Console. Ji...
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Hi Team, One of the users was asking if we can have this Cloud version feature in our Data Center Version, but when I checked, I found there's no such configuration we can set it up, based on the ar...
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Cant see more than Open Requests and Closed Requests on the customer portal's requests page. How do i show all statuses in my instances?
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I tried to use this link: https://support.atlassian.com/contact/#/ but I was unable to continue filling out the form. After I put my link in "What is your URL?" I was unable...
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I have an issue after update jira Sm to version 10.3.. When an assignee wants to insert a screenshot in a comment, at first there appear am upload-dialog. After confirming the page reloads. The image...
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My Jira Service Management instance is behind a firewall. For security reasons, I don't want to expose the customer portal. Thus, customers can't access the portal. I only want them to communicate by...
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Hi Team, I am not able to login into jira with LDAPP authentication.But able to login with local user name and password. See attached error meassage that I got while login with LDAP...
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Hello, I am having a problem with not being able to insert an attachment in one of several projects. I have tried both scenarios. Scenario 1: I am a customer and I fill out a form on the p...
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Is there a way to limit an issue type in a JSM project so it can only be created via the portal? Occasionally we have users who are also agents creating issues from the "back end" of the project, wh...
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"Your app license is invalid. Ensure that the entire app license, including line breaks, is exactly as provided." I copied the License as instructed, also tried parsing and removing line b...
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Hello, What is the best way to integrate a call center to jira service management(data center). The agents must be able to create tickets for the received calls, keep history of a client's calls and...
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Hello! We have an object called "Wohnungen" which is used and shown in the mask. Now I want to get one attribute "Standort" of "Wohnungen" which is also an asset object that is linked out and put it...
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Hey Jira People, This is a weird one and before I open a ticket I thought to ask and perhaps help someone in the future. We run a mix of projects including many Jira Service Management in addition t...
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Is this possible to achieve? From the looks of it, it's not, since I don't see a selector where I can choose either push or email. I have push enabled, but I'd like to not receive email notifications.
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I am trying to build a URL that prepopulates fields on a JSM form. I have a select list field and a custom asset field that I want to populate using the following format: <jiraBaseURL>/servi...
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Hi, I cannot understand which is the filter used to show the "approvals" on the portal. We have a 3-step approval workflow and on the portal are always shown less ticket than if I query "whic...
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Hi, I cannot understand which is the filter used to show the "approvals" on the portal. We have a 3-step approval workflow and on the portal are always shown less ticket than if I query "whic...
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I'm bulk moving issues from one project to another, and I see this tickbox. What does it really mean? I've googled it but still not clear: Which one is the above project? Origin or de...
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Is there a limit on the amount of assets/objects you can have in JSM-Data Center? I see there are limits on Cloud, but when I try to navigate to the data center version it leads to a dead link. ...
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While testing my account creation notification, I noticed that the password reset email that is sent out has the subject line "test Account Created". Does anyone know where I can go to edit that to r...
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Hello, I am not sure what am I missing, but I created a workflow which has an "In Review" status which I'd like to have both approvals and emergency overrides, however I can't seem to find the "add a...
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I have a Select custom field with around 5000 options. When i display the options, Jira freezes. So i can't use the interface to update the options. Do you have any solutions for this??
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