We're looking for seamless integration of the support widget for Jira service desk in the mobile app. The app is being written in react native and I wonder if the support widget can be customized and...
We are a Digital Marketing Agency and we use Jira to manage our marketing campaigns for our client retainers. Some of the work requested by our clients is ad-hoc. Currently these requests ar...
I am setting up my Jira board for a project for the first time. How do I add the option Backlog to the board. I see the other fields in my left navigation panel such as issues. I do not have a backlo...
HI All, Can i change the order by which the comment field tabs showing while transition from agent view jira service management ? I want to make Internal comment as first preference a...
Hello everyone, I am trying to change the default language from English to French on a project. For this, JSM requires to translate every field from English to French first. I did so, but a...
I have 10 licenses, and 8 agents, I cant add anyone as its says limit reached?
I thought i read somewhere that you could customise the domain of the customer portal but i cannot find it anymore. Instead of pointing customers to this url https://xxx.atlassian.net/servicedesk/c...
We would like to use the widget feature, but it is not available for JSD server. There is already an open CR but there are no news since years: JSDSERVER-23 Do everyone know something ab...
Hello Atlassian Community, With email notifications that Jira sends out, one is able to see how an issue type transitions from one workflow status to another if one is an issue participant. However...
Hello Community, I have a "schema A" in Insight, where objects of a certain object type are linked to services from the "Services" schema. I want to display certain attributes of these objects from ...
Hi, We need to set email visibility to "Anyone" for all existing users (and new) in a project. It can be done individually by going to https://id.atlassian.com/manage-profile/profile-and-visibi...
Why is Atlassian forcing me to login to read a question in community?
I would like to better categorize some issues by improving on the second level in the cascade. As mentioned in other posts, I see that it is not easy to Require the child to be completed on cre...
I've created several Insight Object Custom Fields and am using them in smart values in emails that are sent via Jira Automation. Easy enough. The issue I have is that the custom fields are stored wi...
I would like to know if it's possible to display different issuelink type on the queues * depending on the project. (i.e hide clone for a specific project and restrict issuetypes could be nice) *&nb...
I created a new issue type "Email" and set up the mail handler. When a customers report an issue via email, it'll create a ticket using the "Email" issue type. Since reporters have accounts and they ...
Does a watcher on JSM project needs to be license with JSM, or just Jira Software?
We currently have an on-prem Intranet server that I am in the process of moving everything on it to Confluence and Jira. On our intranet site, there are quite a few forms that I will be recrea...
Good day. To start off with, I'm familiar with being a user of Jira and Confluence, but I'm very green when it comes to doing any admin work with Atlassian. With that said, I have an account and have...
We have set our JSD to have customers in the same organization to be able to view submitted tickets. There are over 100 tickets but the view only shows 20. Is there a way to increase this view, or ca...
Hi Everyone - I have a few questions about licensing 1) For Service Management - we have about 40 agents and three hundred users that will create support tickets. Do we need to li...
Hello, I have the same issue as reported in this case, however I was not able to resolve it myself. https://community.atlassian.com/t5/Jira-Service-Management/Service-Desk-satisfaction-form...
The documentation says "Administrators can change user passwords directly in Jira when using the internal directory. A password cannot be changed if users are managed from an LDAP server or Crowd ins...
I have reports that rely on the Label and Component fields. Those fields don't always get populated and I have to update the ticket with the relevant information, which causes an email to be sent eve...
We need a way where external customers can book or reserve time slots for phone support. Is there a way to get this done directly in Jira/Jira Desk/Confluence? Would be good if a user can choose a ...
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