I created a simple automation to set a value in an Insight Custom Field.
The goal is to use the Reporter Email Address as a parameter in the IQL syntax
When hardcoding the email address "Email" = "reporter_email@domain.com" the rule works.
However when replacing the email value with a Smart Value the rule log info states "No objects were returned from query"
These are the two IQL using smart values I tested with:
"Email" = {reporter.emailAddress.asJsonString}
"Email" = {reporter.emailAddress}
Thanks in advance!
Try this.
"Email" = "{{reporter.emailAddress}}"
Smart value should be in double quotes.
Ravi
Thank you @Ravi Sagar _Sparxsys_ Ravi. I enclosed the smart value with double quotes and it does work!
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If you want to go "the other way" and get data out of an Insight field that is on an issue the following worked for me using Automation Rules:
Example 1 - this an example of what I put into a "add Comment" Automation.
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