In order to keep my Service Desk Agents license in control, need your help understanding how can I add a user on a team that won't require another license. I have two users I want to add as team memb...
Hello, I am trying to filter using the "Inventory & Purchase" status for my Filter Count widget within my dashboard. When I use this status I can see that I have, for example, 3 items within th...
If I raise a request in JSM, can I get this to email it to our client like the same as sending them an email? (As opposed to waiting for inbound emails/requests).
Hi there, Could you please advise why when I'm changing a user who is not working in the company, it is still appearing as automatic assignment in the attached request type ( hidden field ) ...
I don't understand what Jira Service Management is for. Is it used explicitly for the purpose of customers having access to your projects so that they can see the progress? If that is the ca...
Hello friends, I was reviewing on how to allow our customers access to voting via the customer portal of JSM, looking at this document: Enabling voting for customers However, the opt...
How can the attribute name: both "Owned By" and Let us say another one "ABC" from the Insight object must be in the Approver field of the ticket ? Currently there is only one "Owned ...
My question is about selecting multiple values from a JIRA INSIGHT Table. The following example will illustrate this – Table Car has these fields, and I am giving examples below -&nb...
is it possible to automate a request to be approved by commenting approve instead clicking the approve current status is waiting for approval. thanks.
Hi Everyone, When looking at a ticket from a queue, you can hover over the Resolution SLA and it will advise the date & time the SLA will breach: When looking within the ticket itself (more...
Does anyone know to enable the live chat plugin on Jira service desk.
We are looking to implement anonymous reporting, can users submit a report anonymously via Jria? and be able to communicate back and forth with the project team member?
Dear Customer Service! I would like to buy your support-ticket system, but I would need some help. My website deals with online content production and publishing, we use Wordpress, and a plugin cal...
I make an application on Flutter and I have a page, where I open the service desk through a webview, when I open it, it asks to log in first, enter an email, and then log in through a google acc...
I have an excel workbook with multiple tabs that I want to load into my eazyBI cube - but it is only picking up the first tab of data - is it possible to load a workbook with multiple tabs and if so,...
Team, I need to configure change management properly and have following questions 1. How do I get a link for Creating change, currently it opens in sub window and can't get URL 2. How can I create ...
Anyone here migrated to Jira Service Management from Teamwork Desk before? Currently reviewing how best we can do this. We've got about 15 inboxes and tens of thousands of tickets in our Teamwork De...
We've connected a custom email address to our account but how do we get customers that email our company support email address (that we've connected) requests to come through that (and when we reply,...
Dear All, I am using the ServiceRocket Salesforce connector (trial version) to connect Salesforce (sales cloud) to JIRA Core. All settings are done and API token is also generated and is set in Sal...
I have two Object Schemas: Location (LOC) and Equip (EQ) Location contains Region, Site, and Subsite object types. This schema is configures so it is visible by other schemas. Equip is configured ...
Automation for auto closing the ticket once the reporter comment that consist a word "close"
Hello there, I'm troubleshooting an issue where a service desk member escalates a ticket to another group (status) and Jira reverts back to the original status. As you can see from the history scree...
We use Elements Connect to retrieve client details from our billing application's database and find this so convenient for our users when creating issues in JIRA Service Management that it's fairly c...
I've been trying to get workload balancing to function on one of our service management boards. When I configured it, I restricted the users that were available to be assigned. Now, it's only assigni...
Hi all, I would like to create a rule that will send a specific type of request (website) to another project instead of the service desk project. Is there a way that I can manually speci...
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