Hello, Unfortunately, one ticket service we had with Halp was not migrated on Jira Service Management (Cloud) before the 4th Juner 2024. How may I resolve it as now, when I'm connec...
Hi all, I'm pretty new to JSM so looking for a bit of help if possible. I've created a (user onboarding) form which (based on a drop down menu) changes the number of fields that are displayed. Thi...
Hi, I would like to have additional custom filed in issue visible and clickable on customer portal. I would like to use it for some Automatisations. Is that possible?
The question in better detail - I have a JSM Project that I have created with multiple request types available; i have an issue where instead of wanting to raise multiple change requests per customer...
I don't want to see the configuration fields for "escalation policy" and "routing rule" on the right side of "Your Work" page. How can i deactivate these two fields?
I'd like to start defining "SMART" or "SMARTER" projects in JIRA, which follow these conventions; https://en.wikipedia.org/wiki/SMART_criteria Do these Issue Type definitions or templates already e...
Hi community! I hope you can help me with this request, if this is not the correct place. Please guide me, I am writing to request assistance with implementing an integration between...
It appears that the only reports that you can show on a Dashboard are ones that you create on the dashboard with a gadget. Is there a good plug-in out there that allows you to place the report...
When saving a custom field's data to the asset schema object, I need to check to make sure it does not already exist. The attribute is set to be unique. If the user tries to enter informa...
Hi all, I am trying to setup Jira Asset to start using this and import our assets. Currently, we have Asset Discovery running daily, which gets for us valuable data. I had in mind to link discover...
Hi all, Trying to show a metric between issues on 2 different projects in a given month. Any tips on how to achieve this? Thanks in advance! Project = [PROJECT_A] AND updatedDate>="2024-...
Hi Atlassian Community, I need help creating an automation rule in Jira that transitions issues which have not been updated by the reporter in the last 4 business days. Here's the scenario: We hav...
...nough, this is true. The user does not have any agent access to the service project. They cannot view the project, create issues, add comments, or edit things in any way. I was able to find a...
I have an automation rule that when a specific field is updated that a comment is created stating " field has been updated, etc,etc". In the automation rule how do I indicate that I want that c...
Hi community - asking if anyone has found an automation solution that removes non-company users from jira tickets. Problem Statement: We have tickets auto created via an email (approx. 2,00...
Hi, Working on our project Diptyque Americas (KEY - DIPAME, https://diptyqueparis.atlassian.net/jira/servicedesk/projects/DIPAME) We "requested participant" our collegue DSI Support :&nb...
Hi, I am trying to create an automation so that a new ticket automatically links to a "parent ticket" based on a specific field in a form (the employee's name). For context, when an employee is firs...
Can we create a Jira ticket linked to a client without giving the client visibility on their portal?
Hey there Jira community, I'm curious to know if anyone has had success integrating the new "Teams" field into their incident response. My issues with it are as follows: 1) An...
Hi, Is it possible to display a dialog box to confirm the requested action,namely: - change the status of the ticket (according to the defined workflow) Yes = we move to the requested status No = ...
I'm trying to copy a comment to a linked issue, but only if that comment is of the type "Reply to customer" as one project is linked to them and the other is not. In automation, how do I specify the ...
Hi there, I have an automation that creates a new Asset Object and one attribute is called "URL to the Source" which is of the Typevalue URL. The URL that should be added is within the automation va...
I am looking to assign newly created issues to specific people in the team based on issue type, I have the rest of the rule working but am not sure how to format the "Then" portion to pick out specif...
Hello, In Service Management cloud I have created the type of field "Reporter Domain" that shows the domain of the reporter. I have added this field to all the appropriate screens and still I...
Is it possible to change the url in Customer Service Management? E.x. my current url is: https://tvbet.atlassian.net/servicedesk/customer/portal/1 We need : https://betcore.atlassian.net/servi...
User | Count |
---|---|
24 | |
13 | |
10 | |
9 | |
8 | |
7 |
Subject | Author | Posted |
---|---|---|
56m ago | ||
11 hours ago | ||
yesterday | ||
yesterday | ||
yesterday |