Hey everyone, I am currently preparing to transition my organization from another tool to Jira Service Management. We currently use Jira (JSW and JWM) so I'm wanting to get ahead of potential confu...
Hi there. We export the support issues of a previous month per client to send them a report, but would also like to include the external client URL link to the ticket (when clicking on 'View Request'...
On our Marketing team, we created a default timeline process that I want to incorporate into our Jira boards. For instance, developing content should take about 5 days and then after it's sent to des...
I have a custom (assets) field that I want to expose on an issue as a single value select for some issue types, and a multi-value select for other issue types, within the same project. I tried to con...
How can I make the text bold and increase the font size in the comment box from Automation "THEN Add an Action component 'Add Comment on issue.' ?
How do I set the default value of a field on the customer portal so that it is not Private? At the moment Private is as Default.
How do I check in the ticket in JIRA whether it has been set up in Private mode in the client portal? Is there a variable in the ticket that tells you this?
Dear Community! How do I uninstall the installed by default languages in JIRA Service Management in section Settings => System => Internalization, please? My goal is to limit Customer...
I want a powershell script in which i wanted to integrate jira with creatio without using any plugin. when i changed ticket status it will automatically changed in creatio.i need powershell script on...
i want to integrate jira with creatio without using any plugin. when i created ticket in jira it will show in creatio.
I have created custom fields to aid in proper ticket creation for onboarding employees. Onboarding employees is a sub-category of Service Requests. When i apply these fields, they appear in all serv...
I have an automation rule setup to chase users every 24 hours with differing messages. This is performed for 3 days, on day 4 an automation rule runs to transition the ticket to auto-closed ...
Dears, Iam using JSM and knowledge base Data centre edition, I want to configure the KM module if a user submit km doc before it is published the KM manager have to review it first and accept i...
Emails from new customers are not being received and showing as FAILED in the email logs with the description "You don't have permission to access this service project." I'm confused because a) this...
Hi, When creating new project there is an option at the bottom(oddly only for company-managed project types): "Share settings with an existing project". As I am currently on free Jira plan the optio...
Hello there, To begin with - An automation for ticket opening has been set up - if a comment is added on the ticket with the status "completed", the status will be changed back to "work in progress...
Can we have a hover value on the dropdown values in Jira?
Hello, I am trying to figure out how to get this jira view when creating and customising a project. This view all the options along the top, rather than the side and a summary board - i cant seem t...
I have created a Webhook which allows me to create events in Datadog when incidents are raised in JSM, using the Datadog Jira integration. For incident creation, this is working and verified.&n...
The Atlassian Community is open to the public Content posted here can appear in search engines. Please take care not to post sensitive or personally identifiable information or any other internal c...
As a reporter I should get all updates to that ticket, but I don't receive any even though my notification settings seem are all selected. To add and confirm: - I do receive notifications via ema...
For a JSM project serving external customers, we want a way to block/prevent users from specific domains from registering in the portal. I have read the documentation for JSM email block-lists and th...
I am in the sandbox for the project doing some testing. I am the administrator for the project and when I update the Introduction text for the portal it does not update if I go to the Portal URL. W...
We have a JSM instance which accepts forms from user and creates a JSM ticket. After an approval in JSM ticket, JSM Automation creates tasks in JIRA Software (a different project)for bac...
Hello everyone, We are a company working on multiple projects where we use several standard Jira projects and one Jira Service Manager for DevSecOps. Our DevSecOps team handles tasks opened by exter...
User | Count |
---|---|
21 | |
13 | |
12 | |
9 | |
8 | |
8 |
Subject | Author | Posted |
---|---|---|
32m ago | ||
5 hours ago | ||
8 hours ago | ||
8 hours ago | ||
9 hours ago |