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Restricting "Teams" Field in ITSM projects

Erin Blomert
Erin Blomert
Contributor
June 7, 2024

Hey there Jira community,

 

I'm curious to know if anyone has had success integrating the new "Teams" field into their incident response.  My issues with it are as follows:

 

1) Anyone can make a team

2)All teams are available when choosing a team from the custom field.

 

This seems so useful, but unless I can limit the teams available to choose to only the ITSM response teams, I think this is dead in the water for me.  Any suggestions?

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Fabian Lim
Fabian Lim
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June 9, 2024

Hi @Erin Blomert

You may want to vote for this feature here: https://jira.atlassian.com/browse/JRACLOUD-75734

A lot of complaints about how this feature has rolled out.

Regards,

Fabian

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Erin Blomert
Erin Blomert
Contributor
June 10, 2024

Thanks Fabian, I'll definitely vote.... yeah this seems kind of botched.  Good idea but missing important practical features.

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Erin Blomert
Erin Blomert
Contributor
June 10, 2024

I don't see any feature request for adding project-level context for the teams field; that would be nice too.

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