Hi @Emilia KASPRZYK
About which view are you asking? Request form, request details view or My requests?
Request form:
Under project settings, you have to go to the Request types, select Request form and edit it. Using drag and drop, you can easily add custom field to the form. It will be editable by customers.
Atlassian documentation: https://support.atlassian.com/jira-service-management-cloud/docs/customize-the-fields-of-a-request-type/
Request details view:
On this view, your customer sees values from fields which are added and filled on the request form. If you want to present values from fields which are added to the issue view but not to the request type, you have to use the app for it. For example, Feature Bundle for Jira Service Management developed by my team.
My requests:
By default, you can't add any custom fields to this view as a new column. A list of supported fields is very limited. To present values from custom fields in this view, you have to use the app from the Atlassian Marketplace.
Can you describe more about your use case in automation? It will help us to understand what exactly you want to achieve and how we can support you :)
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