set up automation rule that comments in the reply to customer section

[Deb Keene]

I have an automation rule that when a specific field is updated that a comment is created stating " field has been updated, etc,etc".  In the automation rule how do I indicate that I want that comment added to the "reply to customer" section in jsm and not in the "add internal note" section? 

[Trudy Claspill · Accepted solution]

Hello @Deb Keene 

In the Comment Action set the Comment Visbility.