Can you raise a change request through a JSM project which will link to a centralised project

[Will Dewfield]

The question in better detail - I have a JSM Project that I have created with multiple request types available; i have an issue where instead of wanting to raise multiple change requests per customer due to sometimes we may need to raise a cross customer change which effects all and instead of raising it in each individual customer portal can I link all change requests to an internal project which is used just for change requests but still raised from the JSM? If not does anyone have another idea on how I can get around this! Thanks in advance 

[Mohammed Aamer Khan]

Hi @Will Dewfield

If my understanding is correct you wants to raise change request from JSM project but want them to be created in their respective/ Client oriented projects.

Answer:- We don't have any option to add any project's change request into any other project

[John Funk]

Hi Will - Welcome to the Atlassian Community!

I am not sure that I completely follow. But yes, you could have a single project with multiple requests types, and based on the request type used, you could clone the issue into another project, or create a new issue in the other project. And of course, you can link them together. 

[Will Dewfield]

So I can raise one request and link this to all customer projects in order to not have to raise them or clone them multiple times ? 

[Will Dewfield]

Thanks for the reply!!

[John Funk]

A request is an issue in the system. An issue only resides in a single project. If you create other issues, they can be linked to each other. 

I don't think that is what you are asking but I am not following. 

Can you give a step-by-step use case? Which I do this, I want this to happen (or I want to see this) ....