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Email set to jira@diptyqueparis.atlassian.net not received as comment in our tickets

Emma d'Imbleval
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June 7, 2024

Hi, 

Working on our project Diptyque Americas (KEY - DIPAME, https://diptyqueparis.atlassian.net/jira/servicedesk/projects/DIPAME)

We "requested participant" our collegue DSI Support : dsi_support_oss@diptyqueparis.com on a ticket. 

When he replies to our issue, his replies only create comments in our ticket if he send it to 

diptame@diptyqueparis.atlassian.net specific adress and not 

jira@diptyqueparis.atlassian.net

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1 answer

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marc -Collabello--Phase Locked-
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Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
June 9, 2024

Hi @Emma d'Imbleval ,

I'd recommend to directly contact Atlassian support.  These forums are public, and your post above also.

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