Email set to jira@diptyqueparis.atlassian.net not received as comment in our tickets

Emma d_Imbleval
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
June 7, 2024

Hi, 

Working on our project Diptyque Americas (KEY - DIPAME, https://diptyqueparis.atlassian.net/jira/servicedesk/projects/DIPAME)

We "requested participant" our collegue DSI Support : dsi_support_oss@diptyqueparis.com on a ticket. 

When he replies to our issue, his replies only create comments in our ticket if he send it to 

diptame@diptyqueparis.atlassian.net specific adress and not 

jira@diptyqueparis.atlassian.net

2024-06-07_18h01_36.png2024-06-07_18h06_19.png2024-06-07_18h07_24.png2024-06-07_18h08_46.png2024-06-07_19h03_07.png

1 answer

0 votes
marc -Collabello--Phase Locked-
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
June 9, 2024

Hi @Emma d_Imbleval ,

I'd recommend to directly contact Atlassian support.  These forums are public, and your post above also.

Suggest an answer

Log in or Sign up to answer
DEPLOYMENT TYPE
CLOUD
PRODUCT PLAN
PREMIUM
PERMISSIONS LEVEL
Product Admin
TAGS
AUG Leaders

Atlassian Community Events