Create
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in
Products
See all
Community resources
Top groups
Explore all groups
Community resources
Learn
Community resources
Events
Community resources

Internal Ticket

ENNAFIRI Mohamed
ENNAFIRI Mohamed
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
Get involved
June 7, 2024

Can we create a Jira ticket linked to a client without giving the client visibility on their portal?

Answer
Watch
Like Be the first to like this
136 views

1 answer

0 votes
Duc Thang TRAN
Duc Thang TRAN
Rising Star
Rising Star
Rising Stars are recognized for providing high-quality answers to other users. Rising Stars receive a certificate of achievement and are on the path to becoming Community Leaders.
Get recognized
June 8, 2024

Hello @ENNAFIRI Mohamed 

Without knowing your customer permissions and organization setup, I can suggest the following:

If the ticket was created in Jira via the 'Create' button (and not via  the portal) and isn't linked to a  "customer request type" field ỏ similar field , even if the reporter is your customer, they normally wouldn't be able to see the ticket

Reply

Suggest an answer

Log in or Sign up to answer
Jira Service Desk
Jira Service Management
DEPLOYMENT TYPE
CLOUD
PRODUCT PLAN
PREMIUM
PERMISSIONS LEVEL
Product Admin
TAGS
AUG Leaders

Atlassian Community Events

    See all events