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Internal Ticket

ENNAFIRI Mohamed
ENNAFIRI Mohamed
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June 7, 2024

Can we create a Jira ticket linked to a client without giving the client visibility on their portal?

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Duc Thang TRAN
Duc Thang TRAN
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June 8, 2024

Hello @ENNAFIRI Mohamed 

Without knowing your customer permissions and organization setup, I can suggest the following:

If the ticket was created in Jira via the 'Create' button (and not via  the portal) and isn't linked to a  "customer request type" field ỏ similar field , even if the reporter is your customer, they normally wouldn't be able to see the ticket

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