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How to change url in CSM?

Nikolia Sokhan
Nikolia Sokhan
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June 7, 2024

Is it possible to change the url in Customer Service Management?
E.x. my current url is: https://tvbet.atlassian.net/servicedesk/customer/portal/1
We need : https://betcore.atlassian.net/servicedesk/customer/portal/1

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Robert Wen_ReleaseTEAM_
Robert Wen_ReleaseTEAM_
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June 7, 2024

Hello @Nikolia Sokhan ! Welcome to the Atlassian Community!

What I see from the URLs you are showing is that your JSM project is on the tvbet.atlassian.net Cloud site.  If your company also has the betcore.atlassian.net cloud site you would need to move the JSM project from the tvbet site to the betcore site.

 

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AG
AG
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June 10, 2024

Hello @Nikolia Sokhan 

Chaning the Cloud url will be at organization level. Do you want to change the url at Organizational level or just for the single project?

Thanks

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Nikolia Sokhan
Nikolia Sokhan
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June 11, 2024

Hello, I wanted to change only for CSM project, which is visible to external partners

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