Jira Service Management

Hi I'm trying to create an automation rule in Jira Service Desk that will alert the agent who is assigned to the ticket when SLA is breached.  But in the "THEN" part of the rule, I couldn't fi...

• Question
• jira-service-desk

Hi JIRA Community,  I'm a total novice and have no prior experience in setting up something like JIRA or any kind of JQL experience etc. :-)  I inherited a legacy JIRA system from a mem...

• Question
• jira-service-desk

Hi,   i created my service within different projects. One project is dedicated to one customer. In each project, i created accounts for people who need to raise tickets. Some people would ne...

• Question
• cloud
• jira-cloud
• jira-service-desk

Team, With respective to below URL content -> "You can also get alerts for SLAs that are about to breach"   https://confluence.atlassian.com/servicedeskcloud/setting-up-slas-732528967.html...

• Question
• jira-cloud
• jira-service-desk
• jira-service-desk-cloud

Hi, i created a SLA and a Automation, that if this SLA is breached, the issue get to be closed. But it wont.  As you can see in the error, the issue status could not be changed. i tried to get ...

• Question
• jira-service-desk
• jira-service-desk-server
• server

I am new to JIRA Service Desk and I wanted to know if there is a way that I could make a workflow that made a certain agent a watcher when a ticket is made by someone in a certain company?  Ex....

• Question
• cloud
• jira-service-desk
• jira-service-desk-cloud

How can I prevent a task from showing in the backlog if a subtaks is not DONE yet?

• Question
• jira-service-desk

Hi all, Question, I'm setting up a new service desk, and have enabled allowing creating request through email.   When creating "request needing approval" through the web interface, everyt...

• Question
• cloud
• jira-service-desk
• jira-service-desk-cloud

Hey everyone,   We have a Jira Service Desk 3 user license, for fairly small company. I've been hired last summer as a IT technician in this company and had an Agent role on our Jira Service ...

• Question
• jira-service-desk
• jira-service-desk-server

I am a service level agent and am being recorded on the amount of time it takes me to complete a case. I have been monitoring the Logged time under Time Tracking only to find that in most cases it is...

• Question
• jira-service-desk

I have created a user (service desk agent) and now this user is unable to view the only project we have. I see no option to add the user to a project under the Project settings... I'm stuck on that. ...

• Question
• jira-service-desk

Hello, I want to upgrade my JIRA Service Desk from 2.3.6 to the last version. I know I also need to upgrade JIRA Software. The problem is i don't have any staging server to test the upgrade before...

• Question
• jira
• jira-service-desk
• jira-service-desk-server
• server

Jira Service Desk (Server) robo-user JiraSDAdmin is default for automation rule like "send e-mail, then status changed" When this rule triggered, comment is added to issue like: JiraSDAdmin This ...

• Question
• jira-service-desk
• jira-service-desk-server
• server

Reading the article: https://confluence.atlassian.com/servicedeskcloud/best-practices-for-designing-the-customer-portal-732529000.html I pay attention to picture attached under the 'Brand your help...

• Question
• cloud
• jira-service-desk
• jira-service-desk-cloud

Dear helpful people, I'd like to create a little overview of other issues created by a specific reporter and display this in a custom field.  I managed to do so using Scriptrunner and a Script...

• Question
• groovy
• jira
• jira-server
• jira-service-desk
• jira-service-desk-server
• +2 more tags...

Hi all, I want to follow up my tickets answering to my customers with formal emails with signatures and my company email as sender, is there a way to do that inside Jira Service Desk (Cloud)? And al...

• Question
• email
• jira-service-desk
• signature

As you can see in the picture the mail is in sopporte and i need to change it to requermiento, some one who can help me please. Thank you in advance.   Best regards,   Claudio Musa R...

• Question
• jira-service-desk
• jira-service-desk-server
• server

Hello everyone,   i am trying to implement some standard intern processes as creation of  travel expense reports, or applications for leave, etc. in jira Service desk cloud.  Jira s...

• Question
• cloud
• jira-service-desk
• jira-service-desk-cloud

We run service desk 3.11 on jira 7.8.0 in server instance, we currently have around 20k issues and its starting to run a little slower, so we will need to archive some older issues. Is there a way w...

• Question
• jira-service-desk
• jira-service-desk-server
• server

Hi, I need to send email to arbitrary addresses using trigger condition in Jira Service Desk Automation. To do this, plug-in is out of the question, I thought of using a webhook. I do not have exper...

• Question
• jira-service-desk
• server

Is it possible to set a fixed resolution in "child" Service Request issues linked (causes, is caused by) to an Incident in Jira Service Desk? Maybe some add-on to do this? Thank you in advance!

• Question
• jira-service-desk

I have problem with translates English-Spanish, I can download some package??

• Question
• jira-service-desk
• jira-service-desk-server
• server

Hello,   we are using Service Desk Serfver V7.12 Cannot find start time (I see start date) and end time (I also see end date). I also see all the other variables, but I need these two. Tryi...

• Question
• jira-service-desk

Hallo, wie/wo kann ich den Status von leeren Warteschlangen ändern? ---- Hello, how/where can I change the status of empty queues?  

• Question
• jira
• jira-service-desk
• queue

Dear colleagues, last two upgrades in Service Desk we are facing an issue. Once Approver approves the request, the ticket stays in the Waiting for approve status but it also says that is approv...

• Question
• jira-service-desk
• jira-service-desk-server
• server