Jira Service Management

We're using the free trial version of the Service Desk and I was invited via email to join.   The person who created it added the admin role to me but I am unable to view any of the admin menu...

• Question
• cloud
• jira-service-desk

Are there users of JIRA Service Desk that are successfully using an Asset Management tool other than Insight?

• Question
• atlassian-marketplace
• jira-service-desk
• jira-service-desk-server
• server

I created my different request types and one having an approver. This is working great. What I can't get to work is if an agent needs to change an issue from say service request to one that is servic...

• Question
• jira-service-desk
• cloud
• jira-service-desk-cloud

Hi All,   I am trying to initiate build in bamboo based on JSD (Jira Service Desk) status update. I want to do a HTTP POST request with basic authentication. I tried couple of below documentat...

• Question
• jira-service-desk
• bamboo
• jira-service-desk-server
• scriptrunner
• server

I'd like to be able to use a front end service desk to route to all my areas within Jira Cloud (JiraOps, Service Desk, Multiple Projects, etc.) with required fields in order to route the workflow. Ca...

• Question
• cloud
• jira
• jira-cloud
• jira-service-desk
• jira-service-desk-cloud

I'd like to know if ProForma is compatible with the new JSD Help Center.   The above query was received by the ThinkTilt/ProForma support team --- Dorothy Dixer The ThinkTilt Su...

• Question
• addon-com.thinktilt.proforma.add-on
• cloud
• jira-service-desk
• jira-service-desk-cloud

Is there a way to manipulate what displays on notifications when customer or infomc updates a ticket. I don't which to disable the function, but have it sent notification that a ticket was updated bu...

• Question
• jira-service-desk

Hi!    I am doing some work back planning and I would love to take a checklist I have on one card and turn it into a stand alone list with all the items in that checklist then becoming ca...

• Question
• addon-com.okapya.jira.checklist
• bitbucket
• confluence
• jira

We are trying to have one service desk portal that can serve multiple customer organizations, but different organizations should not be allowed to see issues that were submitted by someone in another...

• Question
• jira-service-desk
• jira-service-desk-cloud

I Believe we have found an appropriate way to do this

• Question
• jira-service-desk

Hi, I am new in Confluence and have the following question. Is it posible when there are two (or more) articles, to make a artikel that dynamically includes the content of the two article's. So if...

• Question
• jira-service-desk

I am creating a request for complaint in Jira Servicedesk for our customers to use. In this request the customer must make a selection of products or components by ticking one or more checkboxes.&nb...

• Question
• cloud
• jira-service-desk
• jira-service-desk-cloud

Hi,   I'm trying to solve a mystery with a service desk that somebody else set up. We have a lot of services desk in our installation with different customers, for some reason whenever a user ...

• Question
• jira
• jira-service-desk

We deal with the problem that often customers reply via e-mail and the subject-line is automatically changed by a prefix e.g. "AW: [...]", "Re: [...]" etc. This results in creating a new ticket inste...

• Question
• jira-service-desk

Hello. I want to know how can modify or where find in the database, field "Customer channel - Customer portal - Access link Thank you

• Question
• jira-service-desk
• server

Hi, is there a possibility to send an e-mail to a user/ usergroup after a user/group is manually added to a custom field? I'm familiar with adding listeners and adding events whilst workflow tr...

• Question
• jira-service-desk
• jira-service-desk-server
• server

Hi, We have a doubt on how the paused SLA on due date is working. We tried to follow this document: https://confluence.atlassian.com/servicedeskserver/example-creating-an-sla-based-on-due-date-956...

• Question
• jira-service-desk

Hi all, I'm Tania, a product marketer on the JSD team. I'm looking for people to be involved in a customer research project. If you're interested in talking with me, please reply to this threa...

• Question
• cloud
• jira-service-desk
• jira-service-desk-cloud

 I am using JSD Server. At the moment when customer replies over his original email it gets added to Comments in the Issue.  i want to configure JSD such that each email creates a new issu...

• Question
• jira-service-desk
• jira-service-desk-server
• server

I want to group tickets by dept. eg Purchasing, Sales Shipping   And I want a dept manager to see all tickets reported within his group and not just tickets reported by himself.   &...

• Question
• cloud
• jira-service-desk

I have a customer that has been using the help desk for tickets and now is getting message you don't have access any more to any service desks. I deleted her and added her back in to the organiz...

• Question
• jira-service-desk

This question makes it seem like Roles groups can be operated on for permissions.  https://community.atlassian.com/t5/Jira-Service-Desk-questions/Multiple-Service-Desk-Projects-with-Different-s...

• Question
• jira-service-desk

We are looking implement SSO and already have a registered domain and managed user accounts.  Before we test, i would like to know the behaviour and implications of switching to SAM...

• Question
• bitbucket
• confluence
• jira
• jira-service-desk

What else could be the issue? 

• Question
• jira-service-desk

We occasionally get requests from our users for some pretty common task that often come over e-mail. We'd like to give them a standardized form that they can use to enter these requests so that ...

• Question
• jira-cloud
• jira-service-desk