I have an automation rule that when a specific field is updated that a comment is created stating " field has been updated, etc,etc". In the automation rule how do I indicate that I want that c...
Hi community - asking if anyone has found an automation solution that removes non-company users from jira tickets. Problem Statement: We have tickets auto created via an email (approx. 2,00...
Hi, Working on our project Diptyque Americas (KEY - DIPAME, https://diptyqueparis.atlassian.net/jira/servicedesk/projects/DIPAME) We "requested participant" our collegue DSI Support :&nb...
Hi, I am trying to create an automation so that a new ticket automatically links to a "parent ticket" based on a specific field in a form (the employee's name). For context, when an employee is firs...
Can we create a Jira ticket linked to a client without giving the client visibility on their portal?
Hey there Jira community, I'm curious to know if anyone has had success integrating the new "Teams" field into their incident response. My issues with it are as follows: 1) An...
Hi, Is it possible to display a dialog box to confirm the requested action,namely: - change the status of the ticket (according to the defined workflow) Yes = we move to the requested status No = ...
I'm trying to copy a comment to a linked issue, but only if that comment is of the type "Reply to customer" as one project is linked to them and the other is not. In automation, how do I specify the ...
Hi there, I have an automation that creates a new Asset Object and one attribute is called "URL to the Source" which is of the Typevalue URL. The URL that should be added is within the automation va...
I am looking to assign newly created issues to specific people in the team based on issue type, I have the rest of the rule working but am not sure how to format the "Then" portion to pick out specif...
Hello, In Service Management cloud I have created the type of field "Reporter Domain" that shows the domain of the reporter. I have added this field to all the appropriate screens and still I...
Is it possible to change the url in Customer Service Management? E.x. my current url is: https://tvbet.atlassian.net/servicedesk/customer/portal/1 We need : https://betcore.atlassian.net/servi...
I’m having a hard time getting SLA per team within my organization and I’m looking for suggestions in the community. Here’s my use case: IT Help Desk takes 6 hours to acknowledge the ticket and wo...
...hare all public (customer-visible) comments made in a issue via email. This design is particularly useful in scenarios where you want to generate reports, notifications, or emails that i...
How do I set up Service Outage Notification to Customers like Atalssian does for their Major Outages? We need to set up a mass notification platform that is manually triggered when we have a mojor o...
Hello Atlassian Community! I encountered a problem while setting up Services in JSM project. I can create a new Service, name it and set tier but when it comes to choosing Service Owners it says th...
Al, I'm trying to set up a manual trigger to open a ticket from another ticket. The triggerissue has a field called "My Engineer" of type SELECT SINGLE USER. I want that the new issue that will be...
I have a 50+ service projects, each service has different services, so i created all schemes for each project there is any lagging could araise on this stuff please let me know ?
My jira service project is now suspended and even I can not see the product list in the system." It respond with "Your Atlassian Cloud products are suspended"
I have created an automation rule in Jira Service Management to send an email notification whenever someone raises an issue. While I am receiving the notification emails, they are showing "Jira Autom...
I'm really new in this concept. I have to design a form and the request is: One Field, where someone put domains comma separated or not and in the end, we know how much domains we have. I got a sol...
Hi all, I see a new button that allows for "record a video" on JSM, which seems to use loom which Atlassian bought at some point. It was kind of a surprise to see, does anyone know where it comes f...
Hi there, I will simplify this for the same of the example. I have two different object types Supported Monitors Monitors Supported Monitors has the name and a restock level. Name: Mon01 ...
Necesito que cuando un usuario cree un objeto en insight no le aparezca un campo ya que se llena automaticamente. Cómo se puede ocultar?
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