Community resources
Community resources
Community resources
Jira Service Management
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I have 2 JSM instances connected with OAuth. On the first instance, I have a text field which stores a hyperlink to another issue on the second JSM instance. I'm trying to write a script which autom...
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Hi, It has happened to me a couple of times: in a newly created project, some default Customers appear that I have not added. If I try to delete them I get this error. I do...
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How do you keep the queue list open so you don't have to click on it every time after closing or looking at ticket? First screenshot is how it used to look .. the 2nd screenshot is what h...
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Dear Community. Regarding to the closing of the connectivity between Jira and External Assets Platform, this causes huge problems for us. We do not use Jira Service Desk, and we have al...
- Question
- cloud
- jira-cloud
- jira-service-management-cloud
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I would like the automation steps to automatically import a smart checklist template when an issue with a certain description is created.
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Dear Community! I would like to add the panel Development Tools to one of our request types. However, I always get shown an error page that I need to be a project administrator which I already am.
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Hello, Is there a way to sync the Azure AD Users that are only Members without the Guest accounts? I tried to sync our distribution list group that only contains our internal employees without ...
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I am currently developing an app to post data to Jira Assets Module. As a precheck, I want to know whether the user has access to the Assets Module which is only available in Premium or Enterprise Pl...
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I have an active domain name. I am trying to verify it on my email domain system. Verification is failing. Is there anything I need to do correctly?
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Hi Atlassian Community, I am working on an integration between FreshService (FS) and Jira Service Management (JSM). I have successfully created a ticket in JSM by sending a webhook f...
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Hello! In JSM, If agents are allowed to edit the Resolution value, will the Resolution Date automatically update to the date of the change? If this is the case, what steps can we take ...
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When I do the update check for my apps it say the Atlassians Automation for Jira is not compatible with the new version of 10.4. Can anyone confirm this is true? Does anyone have any i...
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Hi, How can I add all open issues by a reporter in the create issue form? Thank you
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Hi All! Good Day! How do I find all automation that executed for a particular issue. Sometimes, we need to modify or delete them when they shows up in comment or history for an issue...
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We have a csat report for our jsm service and I would like to export this data to manipulate it in powerbi, is there a way that I can export the whole information to excel or something?
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Hello all, Small IT Helpdesk team, simple setup just a few forms handle incoming requests via Slack. Initially, we bought Halp, got migrated to JSM, so we are not super proficient in ...
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Hi, I'm trying to query alerts by a date including a hour, minute and second timestamp. Following query returns 1 alert object, which is expected: https://api.eu.opsgenie.com/v2/alerts?query...
- Question
- cloud
- opsgenie
- opsgenie-cloud
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Hello, When I change an assignee on a issue, I would like to automate the sending of an email to the former assignee notifying him that the issue has been re-assigned.
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Hello, I cant find the information, so here I am. When someone addresses a comment to me in an internal comment in a issue (@me) I would like to receive an email. How can I do that? T...
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Is it possible to use Jira for Education industry?
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I create automation for two steps of approver 1st automation to transit "open" to 1st approver (manager)" then send email to manager 2nd automation to transit "1st approver to 2nd approver then send ...
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Hello Everyone, In my company we are contemplating at OpsGenie as an Option for our Incident Management process. Is there a way to get a hold of a TAM or someone that ca...
- Question
- opsgenie
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Hello team, can anyone confirm what happens to SLA history if I delete an SLA from my JSM project? We have an SLA we want to delete because we've made some team changes and no longe...
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Hi there, I want to export ticket data from Jira in either CSV or Excel format. I found this article: https://community.atlassian.com/t5/App-Central-articles/How-to-export-Jira-issues-to-Excel...
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What would be the JQL for a filter to list out comments made by a specific user, whether they are internal notes or public comments? And across all projects. I've tried the below, but it seems to b...
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