I am trying to find out a way to display if an agent is actively working at their desk in JIRA. In a previous helpdesk application they have "agent status queues" and you would queue yourself in and...
So basically, I if the issue is overdue I want to change issue-status to pending., but change transition or change status option is not coming, and I don't know jql. But it is possible using advance ...
Hello, I create a new project as template. I add customers in this template and then delete them . I create a new project from the template project and in the new project I see the customer that I...
Hi, I need to set a notification to the customer about the date of resolution of the problem, when I need a few days or I will start dealing with the request in a few days. I do this through the ava...
...he customer access settings Within a couple of hours we received a warning from our cybersecurity team because the portal was publicly accessible which is a security risk as we are dealing with s...
Hi 👋🏼 We are setting up JSM (Cloud) internaly and we would like to allow our internal users to contact us via chat. We began to explore the Chat feature but I have a couple of questions :...
¿Como puedo asociar un campo personalizado en un formulario?, genere un campo personalizado pero no me visualiza como campo a agregar dentro de un formulario y tampoco me permite visualizarlo en "Cam...
Hi there, We are currently evaluating Insight for CVE vulnerability reporting. We have two kinds of import - a discovery running on our landscape - a CVE import using he default importer pr...
Hello, I have just started to use Assets and using it for the purpose of hardware and license management. I want to set up an automation that when a license is about to expire, an ema...
'Unauthorize Could not find stored client data for jira.' Is this client registered? earlier it was working fine but for some reason it stop working
I want the customers to be able to delete their own attachements in jira . I used the API Delete Attachement and I added the permission for them to do. But they can´t delete theirs. is it poss...
Hello everyone! One question, is there any agile way to know how many times the same automation rule has been executed on the same issue? Thank you very much!
I have service Customer Request Type/form on customer portal and from there user is can choose value in Insight custom field Container Tech Stack. after this, I have automation (sent ...
We have a custom field that's added and changed by an app "Customer Satisfaction Survey for Jira". Here is an example of the field and how it looks like in Jira: The field value is updated, but...
Hi , Situation: In project X task is created with label X , create automatically task in project Y with same label and assign to specific person. it's imposible ? maybe a few steps , first we need...
Hi Team, I need assistance for get specific customer create all request. I created issue in Jira account using ServiceDesk API. I want to get all my request with all details. I already belongs to o...
I have an automation set that will create a new maintenance ticket whenever a change request that meets criteria is approved. The issue I am running into: The team who controls the Change Request pr...
Hello, I'm trying to use Asset Discovery in my Insight app and have questions about setup, functionality, import, and what will probably be a host of other questions as I go through this. Jira...
Hi, those of you who use Asset MGMT inside Jira. I would like to know if you have any trick to change the default Scheme that Insight Discovery is proposing. Data that is collected is perfect but it ...
We are one month in to using JSM and so I started using the built in reports and I cant get the time to resolution or time to first response reports to make any sense. I tried matching the report wi...
Hello, I am trying to understand how to import new fields and have been messing with patterns test files and such but i am definately missing a piece of how to get the data i need after i run the sca...
...hat you have Delay execution of subsequent rule actions until we've received a response for this web request set to True/Checked for both Web Request Actions Additional Articles relating to t...
, How can i add properties to my customer - e.g. - phone no., role
Buenos dias Necesito que los usuario naturales de accesos puedan ver el listado de aprobadores pero , al momento de buscar, no me despliega el listado. Con permisos dentro del proye...
Hi together, since some days ago we noticed that for any activity or change in the ticket a separate email will be sent to the customer. That is an email flood now if we add/change or f...
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