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Exclude the Current day from JSM Dashboard Widget

Rijnhard Hessel
Rijnhard Hessel
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May 6, 2024

RemoveCurrentDay.png

The above shows a snippet from our Dashboard with the JSM SLA metric Dashboard widget. 

This has been driving our Customer Experience department a bit mad, what they want is for the Time to First Response and Time to Resolution SLA metrics to exclude the current day, because those still include issues in progress and that affects the overall score.

We tried adjusting the JQL to only show stats for issues older than 1 day, but then it brings the current day to 0% and even more adversely affects the headline stats. 

Any suggestions?

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