Hello, I am still finding my feet with Jira. Needing guidance question around JSM. The following is a scenario to help describe my question. Scenario. We have currently four projects (Jira ...
Hi, The default behaviour of Jira customer notification only works if the member of an organization opt-in for future updates. The only notification that goes to all members is the Organization...
Hi, I understand that the only way to create a rule-based notification is using automation but I was not able to add 'Approve' and 'Decline' buttons if approvers are signed in (as the...
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Hi there, We are looking at Jira Service Mgt, specifically JIRA Customer Portal. A number of these issues are assigned to internal teams that are NOT customer facing. However, we w...
Is there a way to do an audit of your current filters and see what dashboards are utilizing them, if any? And vice versa, can you see what dashboards are utilizing which filters other than editing ea...
Good evening! I am not able to delete an email registered as a customer. The trash can button to delete and include again does not appear. The customer is not receiving the email to reset the acces...
...ssue.getCustomFieldValue(customField) log.warn(CFvalue) if(CFvalue == "Yes" && attachmentFiles.size() < 2) { return false } else { return true }
Buenas tardes a todos. Estoy en proceso de mejora de un proyecto de asistencia y tengo el siguiente problema: quiero que al informador del issue no reciba algunas notificaciones; del e...
Jira Service Management Cloud has a keyboard shortcut (m) that adds an internal comment to a ticket. Is there a keyboard shortcut that adds a reply to the customer? We find ourselves needing to repl...
Hi, I want to modify the body of the Email in the Email notification. I have created a notification for Approval email but if i receive the same i can see the below mail. But i want to see som...
Hello, I have just created a new custom field with radio button. I have created two options of "Yes" and "No" but when reviewing the screen it shows "Yes", "No", and "None". I want it to show "Yes" ...
I'm trying to add the portal field: 'contact us about' to the issue generated by the system. Does anyone know if this is possible and if yes, where i should look for the field? E...
Hi, Can some one will help me out with i want to remove from the screen "Use Request Type fields" Please find the attached screenshot. Thanks,
i want to check if there is any change in issue, update it I'm trying this method but it work in the wrong way: d =[] for iss_te in t_list: d.append( iss_te.fields.c) for dictt in all_Ti...
Hello, I want to ask, can we make JIRA Automation after someone trigger a specific comment, then we can auto reply the comment on 5 minutes interval? Example, if an issue ticket is commented by a ...
Hi there, I grouped my customers into organizations in my service project. When a customer opens an issues, the organziation field is not filled in the issue. Why? Shouldn't that happen autom...
Hi , I have a question regarding filtering issue for my reports. I want get the data that issue that created 30 days but with SLA everBreached from the SLA time and plus 2 hours. created >= ...
Time to done not appearing in the queue but it is appearing in the SLA box in the issue view. View of the issue screen where you can see the time to done = 23h 40m view of the queue where time ...
Hi experts, I have a question about the instance. Our Jira/JSM Cloud system has the Australia brand referenced in the URL and logos but our US company has a different brand. To manage pr...
Hi there, Second attempt at this question worded better. I am importing objects into an IT Assets schema. A persons name (owner_d) and an asset name (model_d) is being imported. These a...
Is it possible to get a report on Help Centre hit and/or referral or bounce rates? E.g. I have a publicly accessible Help Centre I would like to know how many users visit that help centre and t...
Hi there, I am building a powershell script to update Assets from a CSV that will run as a scheduled task. It works fine when the attribute types in the schema are not "Object" Basically I am...
Hello, I have a few forms inserted into one Request Type by Automation rule. I believe, that an issue only shows one form opened among many. Is there a way to control which form to view fi...
Hi, I am looking to set up our customer portal to, by default, go straight to a Get IT Help request instead of having to click on certain categories or click on the Get IT Help category. Is this poss...
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