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JSM Chat on Slack and Teams at the same time ?

Antoine Claudé-Pénégry October 28, 2022

Hi 👋🏼

 

We are setting up JSM (Cloud) internaly and we would like to allow our internal users to contact us via chat.

We began to explore the Chat feature but I have a couple of questions :

  • We use both Teams and Slack. Teams is used by our internal users and Slack by the support team. Can we connect both Slack and Teams? I didn't find how to do that.
  • If that is possible, we would like to have a request channel on Teams and Slack and a triage channel on Slack only. How to achieve that?
  • I already connected JSM with Slack but I can't remove Slack from the projet, the "Disconnect this project" don't work

Capture d’écran 2022-10-28 154142.png

Thanks

 

 

1 answer

0 votes
Antoine Claudé-Pénégry November 24, 2022

We decided to plug JSM with Teams finally.

But I can't disconnect Slack!!

I deleted the associated request type with our Slack integration.

I now have this screen :

Capture d’écran 2022-11-24 183726.png

I cannot revert the connection between my project and Slack. How do I do that ?

HELP ! :D 

Zach McCormick
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January 18, 2024

Did you ever get this figured out? I am trying to remove the integration from teams as our company switched to slack and have as you mentioned in your origianl post the "Disconnect this project" button does nothing at all.

Like Nagalakshmi likes this

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