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- Community
- Tag: customer-satisfaction
Tag: "customer-satisfaction"
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Understanding customer sentiment is crucial for delivering exceptional service and improving user satisfaction. With the introduction of AI Sentiment Analysis in Jira Service Managemen...
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Meeting SLA targets is a critical challenge for enterprise companies, where even minor delays can lead to operational disruptions, financial penalties, and dissatisfied customers. Ensuring 99.9% SLA ...
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I’ve been using Trello since 2017 to store over 25 years of information. I’ve always had the free account because I didn’t need all the advanced features and didn’t collaborate with teams. I ty...
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I'm updating satisfaction field using PUT request on /rest/api/2/issue/{issueId} "fields": { "customfield_10035": "1" } It works fine but in this case i can...
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Let's start with an assumption I have regarding us Admins… We only believe we know our Users‘ needs, what‘s best for them and for our Applications. We never actually verified our hypothe...
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Hi Community 👋 Learn how to put customers at the heart of every sprint, story, and feature. Join us online: 5 December, 2024 1pm PST | 2pm MST | 4pm EST | 8am AEST (6 Dec) We’ll explore ho...
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Hello, I went to add my 8th person on my Trello and it says I can not because it only allows 10. 8 is less than 10 so we are just confused why Trello is preventing us from getting work done. I...
- Trello
- Question
- cloud
- customer-satisfaction
- trello
- trello-cloud
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Hi all, we use "Surveys for Jira" for roughly one year to gather feedback from our customers. The plug in causes a huge workload for configuration as there is no option to share created surveys with...
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Jira Service Management (JSM) has become essential for many organizations, providing a powerful platform to manage tickets, prioritize tasks, and ensure smooth operations. However, one significant ch...
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Hello community! I'm a big fan of JSM + AI synergy - since day 1 LOL, that being AI Insights on Forge plus JSM which won us an honourable mention (#6) at Codegeist 2020. I'm a keen advocate...
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Customer support and customer service are frequently used interchangeably in customer interactions. However, they have different functions and distinct impacts on the overall customer experience. In ...
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Hello 🫡 We have a new webinar coming up that is definitely worth your attention 😊 🎥 Stress-free incident communication with Jira Service Management ⏰ 16.10 19:00 PM CEST / 1:00 PM EDT ...
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Hello JSM users 🫡 We have a new webinar coming up that is definitely worth your attention 😊 🎥 Stress-free incident communication with Jira Service Management ⏰ 16.10 19:00 PM CEST / 1:...
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Have you heard about XLAs? In today's world of service delivery, businesses aim to go beyond just meeting customer expectations. Service Level Agreements (SLAs) have been the go-to way to ...
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Working in Service Management is a game of quick decision-making. The number of applications and data is growing, your workforce is more volatile and distributed than ever, and your customers expect ...
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When a ticket is marked as "resolved," an automatic evaluation email is sent to the "reporter." In this email, users can give 5 stars (points) or 1 star (point) and leave a comment about the ticket. ...
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The Customer Satisfaction Index, often referred to as CSAT, is an important tool for measuring customer satisfaction with a product, service, or company experience. Typically, CSAT is determined thro...
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5 sentences that everybody should hear: ⚠️ Incident ALWAYS happens. ❌ Bad reviews and support tickets travel fast. 💸 Incidents generate costs - lack of service availability costs money ✅ You...
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Are you using JSM to manage Onboarding and Offboarding? We want to understand how HR teams gather feedback in JSM, and how they manage to address: - Integration issues - Analyzing feedback - Tr...
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Hi JPD team, We have collected a lot of customer feedback as ideas, and it would be awesome if JPD could help use summarize all that feedback. So, I am dreaming about a feature where I could feed al...
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The Request Steps and Fields Values features in the Jira Service Management portal provide customers complete transparency over their requests. Clients can track the progress of their inquiries and s...
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Let’s think of this scenario: You are running a Service Desk that manages to close lots of tickets monthly. You’re keeping a controlled request backlog and it seems that everything’s going great. Ri...
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Good day to all! I would like to know if there is any way to block the satisfaction survey from being answered IF the reporter does not do it after a certain period of time. E.g.: ...
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Hello there, Atlassian Community! Are you looking to streamline request management on your Customer Portal for clients or internal users? Is the native solution not enough? Join us...
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Does anyone have a direct link to raise a Customer Service Complaint for Trello? I raised a ticket in early March and still not resolved. Ticket number CA 2878977 I have messaged and ema...
- Trello
- Question
- customer-satisfaction
- trello
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