Community resources
Community resources
Community resources
- Community
- Tag: customer-satisfaction
Tag: "customer-satisfaction"
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We’ve handled the emergencies (Day 18). Now we have to ask the scary question: Did we actually do a good job? The Scenario: Santa delivers the toys on time. Mission accomplished, right? ...
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Hi Community, I have setup a Jira Rule > Scheduled Trigger where - if issue remains in Done status without any changes on status from last 1 day, then an email is send to Reporter. Now, I want t...
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Or rather, should Atlassian shut down JAC (as we know it)? Hear me out... For more than two decades, Atlassian’s public Jira instance (JAC) has been the place to log requests,...
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Our series on how to master Jira continues! In our last two articles, we helped development teams and showed marketing teams how to run flawless webinars. Now, it's time to tackle sales teams and hel...
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When we first rolled out Jira Service Management (JSM), our portal was cluttered, confusing, and overwhelming for users. The root cause? A misunderstanding of the difference between Request Types and...
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Hello App Central Community! Today, we’re talking to those of you who work with requests. Here’s the usual routine: A user needs something—access to a system, a password reset, or help with a b...
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Dear Team, With our current system setup, when we add a customer organization to the organization field of a ticket, customers receive only the initial notification by default. To receive further up...
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Welcome back to our Report of the Week! This time, we’re highlighting a report designed to bring customer feedback: Average customer satisfaction and the count of user reviews by project components—t...
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In this week’s Report of the Week, we’re spotlighting the SLA Overview by Weeks—a powerful visualization that combines SLA performance and customer satisfaction metrics over time. This time-ba...
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Hey there! I wanted to introduce myself to this group coming from a small startup in the ecosystem. I'm Alexan - longtime ServiceNow enthusiast and partner ecosystem survivor 😄 I work at Flowolf,...
- Startups
- Discussion
- customer-satisfaction
- implementation
- servicenow
- startup
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Understanding customer sentiment is crucial for delivering exceptional service and improving user satisfaction. With the introduction of AI Sentiment Analysis in Jira Service Managemen...
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Meeting SLA targets is a critical challenge for enterprise companies, where even minor delays can lead to operational disruptions, financial penalties, and dissatisfied customers. Ensuring 99.9% SLA ...
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I’ve been using Trello since 2017 to store over 25 years of information. I’ve always had the free account because I didn’t need all the advanced features and didn’t collaborate with teams. I ty...
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I'm updating satisfaction field using PUT request on /rest/api/2/issue/{issueId} "fields": { "customfield_10035": "1" } It works fine but in this case i can...
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Let's start with an assumption I have regarding us Admins… We only believe we know our Users‘ needs, what‘s best for them and for our Applications. We never actually verified our hypothe...
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Hi Community 👋 Learn how to put customers at the heart of every sprint, story, and feature. Join us online: 5 December, 2024 1pm PST | 2pm MST | 4pm EST | 8am AEST (6 Dec) We’ll explore ho...
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Hello, I went to add my 8th person on my Trello and it says I can not because it only allows 10. 8 is less than 10 so we are just confused why Trello is preventing us from getting work done. I...
- Trello
- Question
- cloud
- customer-satisfaction
- trello
- trello-cloud
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Hi all, we use "Surveys for Jira" for roughly one year to gather feedback from our customers. The plug in causes a huge workload for configuration as there is no option to share created surveys with...
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Jira Service Management (JSM) has become essential for many organizations, providing a powerful platform to manage tickets, prioritize tasks, and ensure smooth operations. However, one significant ch...
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Hello community! I'm a big fan of JSM + AI synergy - since day 1 LOL, that being AI Insights on Forge plus JSM which won us an honourable mention (#6) at Codegeist 2020. I'm a keen advocate...
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Customer support and customer service are frequently used interchangeably in customer interactions. However, they have different functions and distinct impacts on the overall customer experience. In ...
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Hello 🫡 We have a new webinar coming up that is definitely worth your attention 😊 🎥 Stress-free incident communication with Jira Service Management ⏰ 16.10 19:00 PM CEST / 1:00 PM EDT ...
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Hello JSM users 🫡 We have a new webinar coming up that is definitely worth your attention 😊 🎥 Stress-free incident communication with Jira Service Management ⏰ 16.10 19:00 PM CEST / 1:...
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Have you heard about XLAs? In today's world of service delivery, businesses aim to go beyond just meeting customer expectations. Service Level Agreements (SLAs) have been the go-to way to ...
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Working in Service Management is a game of quick decision-making. The number of applications and data is growing, your workforce is more volatile and distributed than ever, and your customers expect ...
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