We are one month in to using JSM and so I started using the built in reports and I cant get the time to resolution or time to first response reports to make any sense.
I tried matching the report with a filter and calculating with excel and I got more confused.
I would like to be able to understand these metric so would someone be able to explain or point me to some documentation?
@lgolden -
For JSM, have you had a chance to review the on-line documentation in relates SLA content -
Hope this helps.
Best, Joseph Chung Yin
Jira/JSM Functional Lead, Global Infrastructure Applications Team
Viasat Inc.
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