Hi All, Im looking to setup an automation rule where myself and others are emailed Out of Hours (Mon - Fri 17:30 - 08:30 / 24x7 Weekends) for specific customers. At the moment im strugg...
We are currently on JSM 5.4.4 and have this bug [JSDSERVER-12404] Account activation does not work for customers - Create and track feature requests for Atlassian products. Our policy specifies to...
Hi, Im new to everything Jira and I have tried to figure this out. I have been trying to create an email rule that is suppose to run when an issue is created. The rule only contains one thing which...
Hello Community! 👋 Adriana here from the Atlassian research team. Do you provide customer support using Jira Service Management? If so, I want to hear from you. I’m currentl...
We are using a service desk to field access requests to particular databases for our product (this service desk is completely internal i.e., a consultant may require access to XYZ database to assist ...
When creating a ticket from a Slack channel - is it possible the notification of the newly created Jira ticket will only show to me and would not be public?
If I have 3 filters for the issues one for open issues and one for in progress issues and other for done issues, then how can i grant permissions for a specific user to view the issues assign...
I have to clean up our Portal Customer list in JSM Cloud periodically, from spam emails that automatically create user accounts. I do that in Atlassian Admin > Portal Customers, using the "Delete ...
I received a defect ticket today that was in open status as expected but the resolution was showing as 'done'. There is nothing in our automation that would do this (indeed the logs show no activity)...
I am currently working on an automation rule that edits object attributes. After I perform the object lookup I perform the action and its at this point where I am running into issues. You can s...
Our customer wants the Approve part of a transition to be changed to Recommendation with a transition screen for comments. I need the status to Recommended or Not Recommended. Also need t...
Currently comments on messages in the slack triage channels are external by default. This is dangerous for the support process if someone jumps in without knowing that and it seems backwards. ...
I started with comparing Strings, but it seems there is actually and option ID behind the scenes. I figured out the option IDs of the request types (31, 32, 33, 34, ...) but the workflow is sti...
I am using Discovery Tool and importing data in Service Management "Asset" on Jira Cloud. However it is not capturing custom attributes of VM. Is there anyways we can get Custom Attributes of ...
"I'm trying to use the smart value {{issue.creator.emailAddress.replace(/@.+$/, '@domain.org')}} in a Jira automation rule to replace the domain of the creator's email address. However, the smart v...
I manually deleted all the tasks within the project that were using jira automation to create tasks and auto email notification of the task. jira is still sending me emails about new tasks being auto...
In OpsGenie - I would like to filter out the alerts in the alerts list page by a partial match on either the message or description - specifically I would like to filter the following list of alerts ...
We are transitioning our 10+ projects, divided per customer, into 1 global service desk project. They will use the portal for creating tickets. However, some processes differ per customer, and we ne...
I'm looking at the functionality of connecting to Google Workspace. What I'm interested in though is automatically creating JIRA accounts for all users (current and new) from my Google Workspace, but...
We are trying to implement insight discovery in a Multi Service Providers environment and we troy to find the best practices without any expertise. can someone from the community help us?
Hi, I'm trying to get the date from my Confiforms to fill in a ticket description in Jira. This is the JSON in IFTTT: [entry.date.formatDate(yyyy-MM-dd)] Not sure why, but if I select the 24th of...
Example: Component/s field has a lot of different values but the ones I'm interested in to display on the create form is the FM: values below for selection where summary field contains "FM:" What i...
Hello the community, We have face many time the same problem: when submitting a ticket/request through the portal, clients choose the weekend when they are asked which date is desired. However, as...
Hi, We have in jira server a cron that update a warranty status based on warranty date. We do the migration to the cloud but we didn't have anymore this kind of automation rule for Asset based on a...
Dear Sir/Madam After I have changed the project name and project key, I was not able to resolve the ticket and "Auth Problem" occurred. Anything that I can do to fix it? Ken
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