Community resources
Community resources
Community resources
Jira Service Management
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Hi there! After last upgrade to JSD 4.0.0 I have a problem with characters encoding on Customer Portal. There is no polish characters, like ąśćł etc. Before upgrade there was no problem... How can I...
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Hi, I am trying to setup an approval/decline buttons in Customer portal for CAB approvals, how do I do this. regards
- Question
- jira-service-desk
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Hi, We have Jira Help Desk account. I need help to start . Is there anyway where we can chat.
- Question
- jira-service-desk
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Hi, The current JSD KB portal view is a mess and not usable. A 600px width is a far cry from having a rich content experience we need in our KB articles. Therefore, I'd like to avoid using ...
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So, I have a question? Can i connect the My Jira service desk portal to my client issue tracking portal where it can be (Bugzilla, ClearQuest(IBM), QC) to import there issues to my portal? Thanks P...
- Question
- evaluator-resources
- jira-service-desk
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Hello Atlassian Community! I'm Teresa, the Product Marketing Manager for Jira Service Desk Server at Atlassian. I'm excited to announce two exciting releases for Jira Service Desk S...
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Hallo Zusammen Ich würde gerne bestehende Felder bearbeiten können. Bsp. "Label" ist einfach ein Feld wo Text eingegeben werden kann. Ich möchte dort aber eine Auswahlliste vorgeben. Ist dies mögl...
- Question
- jira-service-desk
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Is there a way through reports that we can if issues were resolved with ONE interaction with our tech support agents? Right now our workflow can go from the status "Waiting for Support" to "Res...
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I would like to AD connect to Jira to populate users in Jira Service Desk is there a service or license to AD Connect to Jira to populate the user table.
- Question
- jira-service-desk
- active-directory
- ldap
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My organization is getting ready to deploy Jira Service Desk. We would like to publish a "teaser" announcement to our internal customers to make them aware of the new product as well as get the...
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Trying to use a exchange shared mailbox mail with JSD. Sending a mail to the project mailbox with the group mail as Cc I was expecting that the members of that group would be added ad participants. ...
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JSD mail processing happens once a minute and is claimed to process every unread mails. I've tried that, by going to the mailbox and setting a mail (external mail and previously processed) from last...
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In Service desk customer portal , currently we are displaying an option such as "Did this article help" Yes or No . With this option getting displayed in right side of the page , the actual frame co...
- Question
- jira-service-desk
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When trying to setup an e-mail channel I get the error message: unable to find valid certification path to requested target I know I've entered all information correctly, (username, passwor...
- Question
- jira-service-desk
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Hello hope you're fine, From a day to another, our customer are not able to open request by sending a simple email. We noticed that it's only working if the mail is send by a person how have an admi...
- Question
- jira-service-desk
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Hello, By mistake I have two accounts in Jira. The account that I use daily (X) has not the right email address. I want to change that to another email address (Y). Because Y also excisted in Jira I...
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I just updated my flash player, and the content of my que's will not load. The turning circle keeps loading. I can open an issue, by using the link in the mail or by using the search bar, b...
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I had created a work flow with APPROVAL option. I earlier chose minimum 2 Approver's for the workflow to move to "Approved" status. I have changed this to 1 Approver later. The Requests that were cre...
- Question
- cloud
- jira-service-desk
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For a Jira bug we have assignee and cc fields. the email is currently sent only to assignee and not to people on cc field. How can this be fixed?
- Question
- jira-service-desk
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Hi, I'm having the problem that one particular project is not sending out Issue Created notifications to Reporters who log new Issues. The associated Notification Scheme is set send Issue Created ema...
- Question
- server
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E:\>cd Program Files\Atlassian\JIRA\bin E:\Program Files\Atlassian\JIRA\bin>service.bat install Jira Installing the service 'JIRAServiceDesk281218110756' ... Using CATALINA_HOME: ...
- Question
- jira-service-desk
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We have a Trial version of Jira Service desk - I'm going through your online documentation and I'm not seeing an option to do the types of activities and adjust settings in the manner that you're dir...
- Question
- jira-service-desk
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The upgrade installation of Jira Service Desk from build 3.16.1 to 4.0.0 says it completed successfully but does not start. Checked the windows services and the service no longer exists. Is this happ...
- Question
- jira-service-desk
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Do i need a global admin permision to create an automatation rule?
- Question
- evaluator-resources
- jira-service-desk
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I updated to version 4.0 this morning and my priority icons are messed up. When I try to update them to the new ones, the Priority setting keeps changing back to the old .svg file when I select the n...
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