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Create Forms that get assigned to Requests based on the Organization

Heather Ronnebeck
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
Apr 26, 2023


I'm looking for a way to attach a form to a request type in the JSM portal based on the organization the customer is assigned to. The use case is more in line with when a customer of org A wants to create a ticket, Jira will see they are in Org A and provide a form based on their organization. If a second customer in Org B starts to create a ticket of the same request type, then they get a different form. 

Is this something someone else has done before? I'm currently thinking I might need an additional plugin to do this successfully prior to ticket creation. 

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