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JSM - Set an asset custom field value based on a linked object in the request

Tiago Ferreira April 26, 2023

Hey guys! JSM and asset management related question!

Our Insight configuration has three object types: Properties, Routers and PV Systems. Properties contain references to both other object types.

In JSM we have a Defect report for users to raise issues regarding properties. It starts by asking them to select a property (which is a custom field that lists the objects in Properties). It also asks what the affected technology is, Routers or PV systems.

I have tried to set an automation in the following way:

  • When an issue created
  • And is a Defect report type
  • And the Affected Technology is Routers
  • Then update field value

The field value is an asset custom field that points to the Routers object. My idea is to grab the Property object value that was entered in the request, and access its Router attribute that contains the value of the Router attribute.

I have tried the following in the set field value:


objecttype = "Routers" and object HAVING inboundReferences("Property" = {{issue.Sero Properties.defaultValue}}).

But I'm having no luck here. And I don't understand if the problem is in the way I'm trying to set the value or the way I'm trying to access the custom field value that was entered!

Any help would be great!

Thanks guys!!

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