Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Earn badges and make progress

You're on your way to the next level! Join the Kudos program to earn points and save your progress.

Deleted user Avatar
Deleted user

Level 1: Seed

25 / 150 points

Next: Root


1 badge earned


Participate in fun challenges

Challenges come and go, but your rewards stay with you. Do more to earn more!


Gift kudos to your peers

What goes around comes around! Share the love by gifting kudos to your peers.


Rise up in the ranks

Keep earning points to reach the top of the leaderboard. It resets every quarter so you always have a chance!


Come for the products,
stay for the community

The Atlassian Community can help you and your team get more value out of Atlassian products and practices.

Atlassian Community about banner
Community Members
Community Events
Community Groups

Show Assets assigned to users on Tickets

We would like to list the assets that have been issued to users on the tickets they are the reporter on. 

I have tried multiple ways of creating custom fields, but i either get it saying none or it wants me to link the items to the ticket. 

All we are trying to do is list them. If we go to the user profile, we see issued assets. Can that be listed on the Ticket screen? 

I am not understanding Filter scope, filter issue scope, filter assign scope and the various other settings depending on which custom field I create. 

1 answer

0 votes
Joseph Chung Yin
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
Apr 26, 2023

@IT Support -

I am assuming you are asking how to associate JSM issues to the Asset's object?  If so, you have to set your custom fields (sourced from Assets schema objects) and expose them in your JSM issue's screen, where you can further populate the custom fields.  

Once the custom fields are populated, then the Assets object will be associated to the JSM issues.  The important thing is that those custom fields must be sourced from Assets Schema.  This is a special type of custom field setup.

Here is the reference link on how to create custom fields sourced from Assets schema objects -

Hope this helps.

Best, Joseph Chung Yin

Jira/JSM Functional Lead, Global Technology Applications Team

Viasat Inc.

Suggest an answer

Log in or Sign up to answer
AUG Leaders

Atlassian Community Events