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Agent cannot see Assets in toolbar

Paul Ceronio
Contributor
June 26, 2024

Good morning,

Can anyone shed some light on this?

We use Jira Service Management Data Center on-premise.

Since Yesterday, one of our service desk Agents cannot see the Assets-option in his Toolbar, usually it's available here:

image.png

Our other agents can see the toolbar without any problem.

Any hints would be greatly appreciated.

 

Regards,

Paul

1 answer

1 accepted

2 votes
Answer accepted
Paul Ceronio
Contributor
June 26, 2024

Resolved

The Agent had been reassigned to a different AD group, but the group had not been assigned to the Object Scheme Manager role in the config settings.

Regards, Paul

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DEPLOYMENT TYPE
SERVER
VERSION
5.14
TAGS
AUG Leaders

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