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Problem with Emails

Andy Panagi
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
April 26, 2023

Hello,

Emails are not being sent when a task is assigned, please help resolve this issue as we cannot start our project if the emails are not working

Please help

 

1 answer

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Answer accepted
Tansu Akdeniz
Community Leader
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Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
April 26, 2023

Hi @Andy Panagi 

Welcome to the community.

Do you mean customer or agent notifications? Can you please clarify what you want to achieve?

Notification is not sent to customer when issue is assigned. Go to project settings -> customer notifications and check the events when emails are sent.

*I also assume that outgoing email is enabled (System -> Outgoing Email).

Andy Panagi
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
April 26, 2023

Hello Tansu

Thank for your reply

I am simply assigning tasks to project members internally who need to need to complete a chunk of work. I am not getting copies of the email task that I have assigned either, there seems to be some kind of problem with the server maybe?

Cheers/Andy

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