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Is it possible to create a (Microsoft) Team per customer in JSM to chat in, when working on a issue?

Jeremy April 26, 2023

When working on a issue in JSM, there's a field so I can chat in via Microsoft Teams. Can I also have teams per customer so I can chat with the employees about the customer?

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April 26, 2023

Hi,

An excellent question.

A few questions:

- are you referring to customer as a company/tenant?

- do you have a custom field for this in JSM?

I would say today it is not possible with any existing integrations (official or Marketplace).

I do think it is doable with a custom JSM webhook handler or app.

Happy to discuss this over zoom.

Thanks,
Leo

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