How do I import data from a .csv file into a specific, previously created Object Type?

[Keith Murray]

Hi Community, 

My technical days are long behind me but am under pressure to import our user base's laptop device details into JIRA Assets. We have 4 object types already, created by a predecessor. One of those is for this laptop estate.

When I follow the JIRA documentation for importing, I simply don't get the same import options indicated in the guidance. I've created an import configuration on the import tab after I click on the parent CMDB Object Schema--> Configure button.

I've tested this configuration and enabled it. 

I'd like to try a "synchronise" on this but I can't be certain of what object it's going to update.

My structure looks like:

CMDB

--Laptops

--Business Services

--Applications

--Servers

I've even added a new object to the child list called Laptops Test, but I can't find where to specify that it's THAT object I want to update with the data in the csv file.

Any help would be greatly appreciated.

Kind Regards,

Keith.

[Jeroen Poismans]

Hi Keith and welcome to the Community!

Can you share a screenshot of you import that is already in place? Not only the screenshot, but expand it so you can see the Object Types that are mapped.

Regards,

Jeroen

[Keith Murray]

Hi Jeroen, 

Thank you so much for your response. I actually battled through part of this myself and was able to perform an import after creating the pre-defined structure and configuration.

What I was able to do was prevent the import from ignoring entries already in the CMDB, and only adding new entries in the CMDB file. 

I was also unable to retain the pre-existing "created" and "updated" date and time stamps. The import simply set every "created" date to be the date of the import itself.

Kind Regards,

Keith.