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- Tag: resolution
Tag: "resolution"
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Hello, We have a broken ticket. An automation modified it, but left it in this state : Status : ToDo Resolution : Resolved Now we are not able to : - unset the resolution (even the "edit i...
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¡Hola a todos! Finalmente, y con mucho esfuerzo hemos confirmado todos los detalles del único evento al que debes asistir el próximo 27 de febrero, al cuál asistirá un representante de Atlassi...
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Hello world! I am creating a report that shows Time to Resolve. When I pull reports from Jira, I have an SLA column that reads "Time To Resolve". Its a bit confusin...
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It’s the time for “Report of the Week” to come back after the holiday break. This week we’re diving into a powerful scatter chart that helps teams uncover issue resolution patterns over time. W...
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Hello, We would like to export the status change timestamps in order to measure our progress regarding bug resolution (you can see our bug flow in the attached screenshot). I can't f...
- Jira
- Question
- cloud
- jira
- jira-cloud
- jira-software
- resolution
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Weare importing a lot of ticket from another tool to jira. some of them are in the state "concluded" so their field resolution must be set to "done" during the import. the mapping of this field h...
- Jira
- Question
- data-center
- jira
- jira-data-center
- resolution
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This week let’s dive deep into the issue resolution progress report in the context of a version release date. When managing a project with multiple versions, it’s crucial to track how the number of o...
- App Central
- Article
- issue
- jira-chart
- report
- resolution
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...rogress" to "Done," allowing teams to pinpoint areas where work might be slowed down or bottlenecks might be occurring. Time to Resolution: Focuses on the time it takes to resolve a task from creation to c...
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Hi everyone! I've got a question about workflow transitions in Jira. I've got 4 different transitions that lead to the Canceled status, and I want to set the Resolution field via a post function....
- Jira
- Question
- cloud
- jira
- jira-cloud
- post-function
- resolution
- +1 more tag...
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...equest is resolved" But some of the requests are closed with resolution as Invalid Request, Not applicable, Partially resolved. In this case, the standard content causing confusion to customers. Is there a...
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Hoping for help with this situation. We use company-managed projects and have multiple projects, some that use the same workflow. Problem: For some users (not all) issues automatically have the resolution...
- Jira
- Question
- cloud
- jira
- jira-cloud
- resolution
- workflow
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...utomatically flag relevant alerts and issues, perform resolution action, and system checks, triage them based on the response data, and escalate to an incident or inform stakeholders if needed. ❗️P...
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Hello, I am encountering an issue where the green progress bar in the epic panel only updates when issues are marked as "DONE" but not when they are marked as "ARCHIVED." I have ensured that the resolution...
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Meta just announced that they'll be shutting down Workplace, their enterprise communication platform, by 2026. While regular use is allowed until August 2025, it will become read-only after ...
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As we have written in other publications, an SLA is “a contract between a service provider and a client. It is used to define the scope, cost, and quality of services to be provided by the vendor o...
- App Central
- Article
- resolution
- sla
- time-to-sla
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...ersion with Post Functions, then I clear the Proposed version and set the Resolution to Done (this last step seems to clear out all the fix versions and only leaves the latest). Any suggestion? T...
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The resolution has been corrently configured with the necessary post-function when an issue is set to done, etc. How long does it take for the resolution date to appear with a DD/MM/YYYY HH:MM f...
- Jira
- Question
- jira
- resolution
- unknown-hosting-type
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The previous article discussed the factors influencing the Time to Resolution metric and how they can be interpreted. Now, we would like to delve into the question of how to reduce this metric. O...
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Hello Community! Are you part of the Dev, DevOps, or SRE team responsible for managing DevOps processes and/or resolving Incidents? If so, we would love to hear from you! I’m a PM at Atlassian a...
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I am starting to customize our Service Management system for our workflow. In issue resolutions, I see two that seem very similar. Won't Do - This issue won't be actioned. Declined&n...
- Question
- resolution
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Hello, At present, the order of Resolutions is the same for the whole Jira instance. We'd like to change the order and the default of Resolutions by project (Company-managed projects only). For i...
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Hi, Due to the nature of business, i had to add all Resolution categories used for Incident, Change, SRs, etc, in the Resolution Field. Now to avoid user confusion and keep data clean, i have c...
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We are reworking our SLA's in the company project and one request was to remove our "SLA Breach Reason" field from the Resolution screen. The field was easily removed but the ticket still requires a...
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Hi All, We have a case where resolutions were not turned on and the team kept taking issues through different statuses and eventually marking them as done thinking that indicates the completion of t...
- Jira
- Question
- automation
- cloud
- jira
- jira-cloud
- resolution
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In the context of the Support department, time to resolution means the time it takes for support managers to review and successfully resolve a problem or request from a customer. This metric is one o...
- App Central
- Article
- cloud
- data-center
- resolution
- status
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